Technical Customer Succes Manager

**Who are we?**:
Robovision is in hyper-growth As an AI Platform (Paas), our mission is to be the leading backbone of Vision Intelligence. With an award-winning platform, operating in 40+ countries, Robovision is one of the global leaders in the provision of AI-vision.

As a Technical Customer Success Manager, you will be responsible for proactive monitoring of the clients account health, have value-based technical conversations, mitigate issues before they start and retain the clients by nurturing them to achieve the business goals. Ultimately, you will be the person our clients trust.

And together, we are determined to create a never-ending impact

**What will you do?**:

- You assist our clients in using the platform and solutions from Robovision as effectively and efficiently as possible, based on your proficiency with the Robovision platform and solutions, and their features and capabilities.
- You resolve client’s issues in a timely manner, maintain high levels of client satisfaction by monitoring touch points and obtaining feedback to identify potential issues.
- You deliver best-practice technical consultation, answer more technical questions on client calls and potentially identify more technical add-on upsell opportunities whenever possible.
- You provide input on and you contribute expertise to ensure the highest quality for Robovision deliverables ensuring realisation of value for your clients.
- You provide regular client updates to Sales colleagues, highlighting potential opportunities or risks to Robovision platform/solution adoption.
- As part of the commercial team, you translate your client requirements and needs by writing technical scopes into Robovision solutions and effectively communicate them to the Engineering teams.
- You work closely with all stakeholders in Robovision to ensure retention of the clients and maximum licence renewals.
- You establish strong relationships with your clients that are based on honesty, integrity, and a passion for best-in-class service.

**Who are you?**
- 3+ years of commercial experience in Customer Success preferably within Agri-tech/Artificial Intelligence/IT sector
- You have a good technology background and a strong desire to learn and collaborate with clients through webinars, workshops, as well as in-person meetings that result in high levels of customer satisfaction.
- You are a credible and proactive individual who will be confident interacting with high level executives but can also equally engage with non-executive contacts.
- Someone who thrives in creating a gold standard in customer success and takes great satisfaction in achieving this.
- A well planned, structured, rigorous individual with a sharp eye for attention to detail.
- Excellent communication skills, both written and verbal - in English and Dutch.
- Bachelor or Master degree, preferably in a scientific or technical discipline.

What matters to you when you are looking for your next career challenge?

Maybe you want to get involved in work that really has an impact on the way humans and machines are collaborating? Robovisioneers are determined to create a never-ending impact

What about somewhere you are challenged by intelligent minds and can truly discover your passion? Robovisioneers keep learning to stay ahead of the curve

Are you looking for a culture of openness, collaboration and trust, where everyone has a voice?

We are fearlessly authentic, this is our DNA

Do you feel you are a good match?

Then we could be your next career step. Join us and see how your contributions are enabling things you never thought possible.

**We offer**
- A front seat in Belgium’s most exciting scale-up offering a dynamic entrepreneurial environment with ample opportunities for fast personal growth in different areas
- A competitive salary & benefits
- A young and open company culture where we focus on communication, partnership and team building activities
- The exciting opportunity to join us and scale our organization