Senior Immigration Analyst

**Job Description**:
We are looking for a Senior Immigration Analyst to join our Luxembourg Team in Brussels. This is a permanent, full-time position. This role offers a fantastic opportunity to join a true global leader and be part of an on-going success story.

About us:
Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,500 employees, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

Fragomen’s professionals are respected thought leaders in the immigration field providing evidence and expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly, and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our difference makes us stronger.

About the role:
Senior Immigration Analyst supports the business by performing high quality casework for major corporate clients.

Senior Immigration Analyst will first work on a series of highly templated immigration cases such as Renewals, in-country process, EEA registrations, etc. and handle communication with clients. After the completion of a period of onboarding and training, the Senior Immigration Analyst will ensure holiday coverage for Consultants in the team and get exposure to other case types.

Other key responsibilities will include:

- Case Processing and all associated requirements as delegated by Manager and/or Senior Consultant
- Focuses on client service and meeting client deadlines. Understand client goals, technical changes in national legislation that will impact client service delivery and incorporating this in process and systems
- Ensuring that billing on cases is done on time, including attending to bill rejections and voids
- Ensuring that case management systems are up to date and reflect case progress in real time
- Raising case concerns with Senior Consultant and/or Manager at earliest point to avoid escalations
- Assisting Senior Consultant and Manager to prepare training for clients when required
- Follows firm procedures with respect to file maintenance, record keeping and use of firm's CRM systems
- Main point of contact for allocated cases under the Manager’s supervision
- Work with Manager and/or the Client Service Manager to update client protocols
- Working with Manager to update Client handbooks

About you:
You are an enthusiastic team player that works methodically and always pays attention to detail You will also need to enjoy client contact and have a strong commitment to excellent client service.

Also required:

- You will be a self-starter with excellent communication skills in English
- You are highly organized and can demonstrate ability to manage your own time and caseload
- Previous experience in liaising with clients in an operation role
- Can work under pressure and to tight deadlines in a fast-paced environment
- Follows firm protocol in relation to having work checked prior to sending to clients
- Bachelor degree preferably in Law/Legal Services, Human resources or Political Sciences
- Additional language skills (preferably French) would be highly beneficial for this role