Helpdesk 2nd Line
il y a 2 semaines
For our internal and external customers there is a team responding to all customers request going from technical questions to administratieve questions
The new person is assumed to support our customers with following responsibilities:
- Answer to business customers per mail & per telephone, analyse their needs & finding solutions for them;
- Answer to tickets logged for end-users (residential & business users), analyse issues & propose solutions;
- Ensure the correct dispatching tot he various technical departments;
- Manipulate several IT platforms very fast in order to identify & solves issues very rapidly;
- Ensure a good follow-up of the interventions in the field
- Make administration and reportiong
- Propose improvement solutions in case needed
- Escalate issues and report recurring problems
Degree & Experience:
- technical education in higher education or equivalent experience
- general ICT Knowledge
Technical skills
- Office 365
Attitudes/Behavior
- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible
Languages
- bilingual Dutch and/ or French
- knowledge of English is an asset
Is this job the next step in your career? Are you the person we are looking for?
Then we offer you a very interesting job within a good team spirit in a developing sector & a lot of challenges.
Fixed-term interim contract of 1 year with possibility of extension. Competitive package including meal vouchers, home office allowance.
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