User Migration and Transition to Operation

Overview:
Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision makers in the Federal Sector. We do state of the art work and have a cadre of outstanding professionals on our team.

SPA has an immediate need for a User Migration and Transition to Operation Expert to provide contracting services to NATO

**Responsibilities**:

- Define, develop, coordinate and finalise the overarching **Migration Strategy**, **Site Transition Migration Plan (STMP) **and User Migration Strategy to ensure a common understanding for all stakeholders
- Test the planned user migration approach (_Alpha and Beta tests_) and mitigate experienced issues and iterate the User Migration Strategy accordingly. The intent is to carry out a test run of the migration approach and schedule with an agreed site and small set of representative This will enable any issues to be rectified before the first set of users migrate. The test run will be facilitated by the contractors team in conjunction with other key NCI Agency stakeholders including a selected CSU and group of volunteer users.
- Provide briefings to the users that will explain the upcoming IT upgrade, new devices and user migration details
- Define, develop, coordinate and finalise a **Pre-and-Post Transition Checklist**, which will help users prepare for migration and be ready to use the new IT
- Coordinate technical support/Early Life Support (ELS) during user migration
- Collect list of users, understand black-out periods and coordinate, schedule, conduct and report on site The contractors will provide data collection templates to the Bi-SCs to facilitate the gathering of information on users profiles and blackout periods. This data will then be consolidated by the contractor(s) and WP team/NCI Agency/CSUs for use in the scheduling and execution phases of the work.
- Prepare and conduct site surveys to support migration and transition to operation
- Produce supporting documentation: User Migration Guide, Pre-Transition Check List, User Migration Schedules and Post-Transition Check List. In conjunction with NCI Agency SMEs, the contractor will prepare supporting documentation and use to facilitate communication with Bi-SCs and users
- Plan and distribute Smart Cards to Users including the activation
- Coordinate and manage user migration: support the conduct of pre-transition checks, develop User Migration Schedule, coordinate migration and support conduct of post-transition User Migration will require a number of other WP outputs to be ready and available for operational use. It will be managed and coordinated by the contractor in conjunction with NCI Agency SMEs, other WP teams and Commands.
- Conduct User Acceptance activities and document acceptance to meet stated Operational Acceptance Criteria in collaboration with WP13-Test and Acceptance. The WP team will coordinate the user acceptance activities in collaboration with NCI Agency IV&V.
- Provide input into the operational Site Acceptance The WP team will report on activities relating to transition to operations in order that Site Acceptance can be considered complete.
- Overview the technical support to ensure that all incidents arising from user migration are rapidly resolved. You will be in a supporting role to manage any escalated issues arising from user migration, acceptance or transition to operations

Qualifications:
**REQUIRED QUALIFICATIONS**
- Sound knowledge and experience in various areas of:

- Virtualization Technologies, Operating Systems, Windows Server
- Latest Server, Storage, Client, Active Directory and Infrastructure Networking hardware technologies
- Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM)
- Coordinating, developing and writing IT technical documentation, user guides, user acceptance criteria and IT testing/acceptance plans
- Proven ability to communicate effectively orally and in writing with good briefing skills
- Strong and open communication skills
- Entrepreneur and strong networking skills
- Autonomous, problem-solver and drives towards results
- In possession of an active National and/or NATO Cosmic Top Secret security clearance

**DESIRABLE QUALIFICATIONS**
- Formal ITIL Certification in the Service Transition and Continued Service Improvement
- Project Management Concepts and Methodologies (PRINCE2 )
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization
- Experience from working in a service provisioning organization
- Experience with design and implementation of Active Directory Federation Services in large enterprise environments
- At least 1 year experience