Customer Success Manager

**To solve one of our generation's largest problems, we need the world’s best talent.**

**Our vision is to enable a sustainable food system.** Our technology is already enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently. Yet, this is a drop into the ocean. We just started. Our goal to connect the global food system is extremely ambitious and complex. A problem of this magnitude and complexity requires a massive scale and only the best people will be able to solve it. We are gathering the best people globally together in order to succeed in our mission. Are you in?

**For us, it is always team-first.** Teams in which everyone subordinates their individual success to the team's success will win against teams that don't. Can you put your ego aside?

**We are looking for the hungry underdogs** that will rather fail than not try. We look for humility because it makes us learn faster. And we look for people who understand that hard work is necessary and that shortcuts don’t exist. We are playing the long game and want to build a truly generational company.

**Our mission requires us to be fast.** We believe that urgency is a mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture.

**Fun plays an important role**. We want to succeed and celebrate when we do. It is important to us that our people form real bonds in and outside of work.

**We have no small plans**, we are assembling a championship team, with people that take real ownership of our company’s long-term success. If you feel this is for you, then deep inside you, you might be already one of us.

See what we’ve been up to: bit.ly/3BX0kYj

**Meet your team**

The Vendor Growth Team at Choco strives to ensure vendor success throughout the partnership onboarding and product implementation journey. **You will support our Vendor Management team with the execution of deals and partnerships that we’ve closed with vendors.**
- Due to the highly collaborative nature of our business (and the fact that we enjoy spending time together), this is primarily an in-office position in Brussels._

**The role & responsibilities**
- Support Vendor Managers as they enter the negotiation/closing process and take ownership of vendor relationships once commercial agreements have been signed
- Prepare and lead trainings for new customers and users to ensure a seamless onboarding process
- Partner with key stakeholders to ensure clients are optimising the product for maximum benefit
- Share vendor learnings and feedback with the product and marketing team to help drive activities towards acquisition and engagement
- Work closely with the Restaurant Sales team to share opportunities and insights

**Who we’re looking for**
- 2 years of experience in a project management role
- You are fluent in French, English and Dutch
- Experience in both internal and external stakeholder management
- Open and natural communicator who is comfortable articulating complex and diverse technical solutions to internal and external partners
- Strong work ethic with the motivation and determination to always improve and grow
- Proven skillset in the technical implementation of integrations/product roll-outs
- Sales mentality with experience leveraging partnerships to uncover referral opportunities
- Data-driven mindset with a focus on finding solutions and executing

**What it’s like to work at Choco**

Need a better idea of who we are?** **Take a video tour of our headquarters in Berlin.

**About Choco**

Choco was founded in Berlin in 2018 and has since expanded to a team of over 400 committed Chocorians working from Choco offices in the US, France, Belgium, Germany, Austria, the UK, and Spain. Our ordering app is used by over 15K buyers and over 10K suppliers around the globe - processing hundreds of thousands of tons of food every month.

We raised over $280mn from some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital. We are the first unicorn to reduce food waste.

We’re working alongside those who built companies like Google, Facebook, Amazon, Uber, Rocket Internet, and more.
- Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law._