Technical Writer

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Background**

NATO Digital Workplace Centre (NDWC), part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate.

Workspace service area deliver the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:

- Windows-based and iOS/iPadOS-based end user device provisioning, management, operation, and lifecycle across multiple separate networks of different classifications and various form factors;

Through several on-going streams of work in Q4'24 and onwards, the services are rapidly evolving from using fully on-premise to a mixture of on-premise and public cloud technologies.

**Role Duties and Responsibilities**

**Develop, update, disseminate and maintain internal technical documentation**:

- Create, update, and maintain various documentation types such as policies, procedures, SOPs, and SDPs, SOI. Ensure documents are comprehensive and adhere to organizational standards;
- Ensure Accuracy and Accessibility - regularly review and update documentation to maintain accuracy and relevance. Ensure all documentation is accessible and easily understood by intended users.

**Ensure coherency of the documentation in the team**
- Identify and address Documentation Gaps - Proactively identify missing or outdated documentation and develop new materials to address these gaps, ensuring coverage of all necessary processes and procedures.
- Process Validation - Validate processes documented to ensure they are logical, effective, and aligned with organizational goals. Adjust or update documentation as needed.
- Validate the documents - Implement thorough reviews and checks to ensure documentation is clear, actionable, and free of ambiguities. Ensure documentation is achievable and practical for users.
- Quality Assurance - Perform quality checks, conduct peer reviews, and ensure all documentation complies with organizational standards. Implement quality control measures for accuracy and consistency

**Improve documents**
- Stakeholder Coordination - Collaborate with stakeholders to gather information, validate content, and ensure that all documentation accurately reflects current operational practices and procedures.
- Continuous Improvement - Gather feedback on existing documentation and continuously update materials to improve clarity, usability, and relevance. Actively seek opportunities to enhance documentation quality.
- Set up and maintain document management systems using Purchaser's SharePoint system and Information and Knowledge management (IKM) rules. Organize folder structures, manage access controls, and perform routine system maintenance to ensure o