Customer Support Specialist

**About We Invest**

Unlock the future of Real Estate with We Invest. Join our dynamic agencies network to redefine success.

We bring a breath of modernity to the industry, to help the real estate professionals who place their trust in us to perform at their best. Strong of our community, we help our agents and agencies to grow and establish themselves locally. By offering a wide range of services and technological and marketing tools, our agents can concentrate on what's most important: people.

Together, we break free from the dusty codes of conventional real estate to modernise, digitise, and energise the sector.

Our team recruits and welcomes talents who are: solution-oriented, customer-centric, agile, cooperative and performing. Are you one of those?

Join us and discover the impact you can make.

Together, let's rethink Real Estate

**About the role — Customer Support Specialist**

At We Invest, our users (real estate agents, directors, admins) are at the heart of everything we do. As **Customer Support Specialist**, you are their go-to person for help, guidance, and clarity. Whether it’s answering a quick question, solving a technical issue, or guiding them through a new tool, your job is to make every interaction smooth, fast, and human.

You’re part of the **Operations team** and report directly to the **Operations Manager**. You’ll also work closely with our Product and Tech teams.

**What you’ll do**
- **Product expertise**: Quickly become an expert in our tech ecosystem and assist users in making the most of our tools.
- **Troubleshooting**: Investigate issues, replicate bugs, test solutions, and communicate clearly with users — always keeping them updated.
- **Escalation**: When needed, escalate unresolved or complex cases to the relevant team (Product, Tech, Marketing ) — with all necessary context.
- **Training**: Support onboarding of new users (agents/admins/directors) by delivering online or in-person training sessions.
- **Process improvement**: Continuously improve our support workflows, tools (ticketing, knowledge base), and metrics (SLA, satisfaction, resolution time).
- **Documentation**: Write clear and simple user guides, FAQs, and tutorials (text or short video) to help users help themselves.

**What you bring**
- You’re ideally **bilingual French/Dutch** (written + spoken) and good level of **English**.
- You have a natural **customer-first mindset**: empathetic, patient, and driven to help others succeed.
- You’re a **clear communicator** and an excellent writer — user-facing documentation comes easy to you.
- You love solving problems and are not afraid of technical questions or unfamiliar tools.
- You’ve already worked in a **customer support, success or training role**, ideally in a digital/tech environment.
- You’re organized, autonomous, and eager to take ownership of your topics.

**What we offer**
- A competitive salary with extra advantages such as: Mobility Budget, internet at home, home working allowances, hospital and group insurance, meal vouchers, training budget,
- A central role in a fast-scaling tech-oriented company reshaping the real estate industry.
- A company culture that values trust, collaboration, autonomy, and transparency.
- A purposeful company: we believe that businesses should be ethical and contribute positively to society.
- Regular team events, afterworks, and a vibrant work atmosphere.

Type d'emploi : Temps plein, CDI

Avantages:

- Assurance hospitalisation
- Chèques repas
- Éco-chèques
- Formations en entreprise
- Indemnité kilométrique vélo
- Ordinateur de fonction
- Remboursement des frais de téléphone
- Travail à domicile

Horaires:

- Lun-Ven

Rémunération supplémentaire:

- 13ème mois
- Pécule de vacances

Lieu du poste : Télétravail hybride (1160 Bruxelles Auderghem)