Head of Support

il y a 2 semaines

Anderlecht, Belgique Llama Group Temps plein

Winamp is a legendary media player with a story that goes back to the very beginning of digital audio in 1997. It now has a vibrant and committed community of 80 million active users worldwide.

We are currently re-launching Winamp to become the ultimate platform for audio lovers, a universal space where fans connect to their favorite artists, podcasts, radios & more, and where artists can access fairer and more transparent revenue sources, directly from their fans.

**We are looking for a Head of Support to reinforce our team. Are you ready to come and shape the future of the music industry with us?**

**What you'll do**
- Manage daily operations of the support desk
- Build and manage the support team
- Represent the team to other stakeholders
- Define, optimize, and improve the Support workflow on Zendesk
- Effectively manage customer expectations
- Set the organisational standard for customer engagement
- Serve as a communication channel between customers and the organisation
- Put into operation a highly efficient support desk to and ensure it is constantly improving

**Your profile**
- Strong background in customer service
- Customer experience (Monitoring / Automation)
- Hands on Zendesk is required
- Goal oriented, able to get things done in time with good planning
- Has initiative and does not hesitate to try to implement new process and tools
- Great communicator, calm and cool headed
- Fluent in English, knowledge of French, Spanish or Dutch is a plus

**What we offer**
- Full-time, permanent contract in the music industry in Brussels
- Young and passionate work environment, with plenty of room for growth
- Competitive package:

- 4500-5500 EUR brut range, depending on seniority, experience and skills
- Possibility of company car OR mobility budget based on seniority level
- Meal-vouchers & eco-vouchers
- Hospitalization insurance
- AG insurance
- 32 leave days per year (40h/week working schedule)
- Hybrid working
- Plenty of activities at the office
- team gatherings and events
- free sport coaching
- And last but not least, an amazing team

Let's rock this music industry together

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