Customer Care Advisor Nl-en/de

**Function**:
Join **a dynamic team of customer relations specialists** by integrating a team dedicated to the **assistance of road users** (heavy goods vehicles)

As Customer Care Advisor on this project, your mission will be to provide assistance to road users affected by **the kilometer charging system in Belgium**. You will therefore be an essential **point of contact to inform** them and respond to their request through d**ifferent communication channels**.

Your mission will be based on:

- The processing of **requests through Chat;**:

- Receiving and processing **requests by telephone** (incoming and outgoing calls);
- The **validation of vehicle papers**.

**Profile**:

- You are **fluent in French or Dutch** both orally and in writing;
- You have a good understanding and command of English and/or German, both orally and in writing. **Bilingualism is essential**.
- You are **flexible** and ready to work, early and late, **according to a variable schedule** from Monday to Sunday.
- You are precise and have an eye for detail;
- You have **good communication skills** and you are able to transmit information in a clear and simple way;
- You show **empathy** and you are able to manage the emotions of others in the face of a difficult situation ;
- You are **multi-tasking** and able to switch easily from one task to another ;
- You are s**olutions and results oriented** and can work towards the achievement of daily objectives.

**Offer**:
**Schedules**:
We provide 24/7 service for our Client. You will therefore have the** possibility of working according to your choice in day, night or on the basis of a mixed day/night schedule**.
- **Day shifts**: variable hours from Monday to Sunday between 6:00 a.m. and 10:00 p.m.;
- **Night shifts**: schedule between 10 p.m. and 7 a.m., weekends included.

**We offer you**:

- Quality **professional training** a team of teamcoaches at your service and helping you accomplish your mission (10-day training);
- Access to modern and ergonomic IT **equipment and materials** (relaxation rooms, cafeteria, terrace, etc.)
- Participation in** various incentives** throughout the year organized by iKanbi;
- An **attractive salary** based on the scales of the CP 200 according to your professional experience (Class C);
- A **gross bonus** for night and Sunday hours;
- **Ecocheques** up to €250/year according to CP 200;
- An **annual bonus** of €277.22 gross/year according to CP 200 (Premium indexed annually);
- **Reimbursement of journeys** between work and home;
- **Allowances for cycling trips**;
- The possibility of **homeworking** after validation of skills with **a flat-rate telework allowance** per hour worked at home.