Customer Care Officer
il y a 2 semaines
We are looking for a bilingual French/Dutch Customer Care Officer to join our dynamic team at IBGrafLocation: You will be based in one of our offices depending on your geographic location and our available opportunities.Languages: Bilingual French/Dutch, English is an assetChallenges: Providing customer support, analyzing solutions, adapting to specific requests, collaborating with different teams, training individuals with varying skill sets, and continuously updating one's knowledge.Looking for a new challenge where your bilingualism, customer service skills, and pragmatism will make a difference? We offer you the opportunity to become a key player in support, ensuring impeccable service quality that contributes to our clients' success.Ready to make a difference in a rewarding and collaborative environment? Let's talkWho are we?For over 40 years, IBGraf has been supporting Belgian and Luxembourg companies in their digital transformation with comprehensive and tailored accounting and management solutions. Our strength? Committed, expert, and supportive employees who work together around strong values:Maturity and VitalityRespect and ConsiderationBusiness Expertise and PerformanceYour role within the team:As a Customer Care Officer, you will be the first point of contact for our Dutch and French-speaking customers. You will assist them efficiently, patiently, and enthusiastically, turning every technical or functional question into a positive experience.Your main responsibilities will be:Responding to customer inquiries in Dutch and French;Providing warm and professional telephone support;Diagnosing issues and assisting customers remotely or on-site;Guiding and supporting customers in their user experience on-site;Analyzing and recommending the most suitable solutions for each need;Contributing to the implementation of new modules and tools;Collaborating with our project and development teams to expedite cases.Your ideal profile:You have a degree in accounting, business IT or equivalent experienceAn enthusiastic, proactive and solution-oriented personalityInnate ease in dealing with customersA sense of organization and a structured approach to your assignmentsA team spirit and ability to work in synergyResilience in the face of challengesWhat we offer:A permanent contract with a stable and people-focused company.An attractive and evolving salary package.A welcoming team and an environment conducive to professional development.A healthy work-life balance, with ongoing training and remote work opportunities.Relaxing moments and opportunities to connect, strengthening team spirit.The offerCompany carFuel card/charging pass depending on the vehicleGroup insuranceHybrid work (available after 3 months)Flextime (available after 1 year)Annual bonus based on team performanceCompensatory time offThe Recruitment ProcessInterview with one of the two leaders (Bruno) and the technical team leadPsychometric testing with our HR teamInformational interviews with 2 staff members, including one from the vendor team (objective: to gain a better understanding of the organization, get an inside look, and discuss more practical topics)Contract proposal and meeting with the two directors (Bruno and Matthieu)How to Apply:We look forward to hearing from you Please send your application and resume to job@ibgraf.com.
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Customer Service Officer
il y a 2 semaines
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