Customer Lifecycle Manager

**Account Management**

**Location**
- Brussels, Belgium***

Job Title:
Customer Lifecycle Manager (all diversity)

**Job Description**:
**Are you passionate about sales?**

**Do you want to work in sunny Spain?**

**Our company**

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 70 countries and more than 150 spoken languages. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities. Your workplace in our office is located in the heart of **Benalmádena in Spain**.

**Your future project**

Become part of our success story with one of the biggest brands in the IT and Cloud Industry, providing services to many different companies from all around the world and helping them to reach their goals

We can support you in **joining us asap** and smoothening a **relocation**, too. Also we want to build your future with us. Therefore we offer **permanent contracts and 2 positions**. Let's talk about that in our meeting

**Your role as a Customer Lifecycle Manager (all diversities)**

Customer-facing role to execute the engagement and drive to partner hand-off; provides initial face/voice to the customer and brings in specialists as needed. Working in our office in sunny Benalmadena, Spain, you will become a member of **our team focussing on the Belgian market** and bring in your excellent communication talent **in Flemish**.

**Responsibilities**
- Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships
- Quarterback sales from lead to purchase; be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success
- Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with our client's leading cloud technologies
- Obsess over our client's customers and prospects to deliver a world-class customer engagement experience
- Secure customer wins for our client's cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers
- Position competitive offerings and solutions in the context of customer needs and experiences
- Demonstrate verbally and in writing how customers can capture value and envision their future with our client's technologies
- Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria
- Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 opportunities per month; maintain high daily activity, minimum ~60-90 activities/day. Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage our client's customers
- Collect feedback from customers and articulate it back to the business: “Voice of customer”

**What are we looking for?**
- High school diploma required; BA/4-year degree preferred
- 2-3+ years sales experience in the **Belgian market** with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required
- Experience working with or selling complex software solutions preferred
- A self-starter with a track record of outstanding ownership of training and skill enhancement, seek continuous quality improvement
- General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
- Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong business collaboration
- Solid time management skills and ability to work independently or under supervision with a high level of integrity.
- Passion for cloud technologies and changing the world

**If you identify with this, join us**

**We offer**:

- Monday to Friday 09.00 to 18.00.
- Contract hours: 39h/per week
- Full time job with a Spanish, long term contract
- Help to get your Spanish documents (NIE, social security and bank account)
- Relocation package (if you come from abroad)

**Our Employee Perks**
- A large variety of discounts for private health insurance, language school, gym membership, scooter and car rental, IT products from leading brands, restaurants and bars
- Webhelp and Concentrix are ONE team now and we offer our employees company events and activities such as free yoga and salsa classes, gaming and cooking club, Webhealth