Product Manager

About us

Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.

Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.

Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.

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Belgium, Brussels

**Job**

In order to continue to grow and to develop our products, we are looking for a passionate Product Manager who combines business, product and marketing skills.

**Location**: Marlink location W-Europe, preference for The Hague, Brussels or Oslo
**Reports to**: SNO Connectivity Director - Maritime Portfolio Management
**Department**: Maritime Portfolio Management

**Role Overview**:
We are seeking a strategic, pragmatic and execution-focused Product Manager to lead the lifecycle management, operational excellence and future direction of our Maritime Safety Services portfolio (GMDSS from Viasat/Inmarsat and Iridium), as well as the Maritime Mobile Satellite Services (MSS) from key industry players as Inmarsat, Iridium and Thuraya.

This role is pivotal in ensuring compliance with global maritime safety standards while driving commercial success and operational
excellence across MSS platforms and see how this can complement the wider Maritime portfolio.

**Key Responsibilities**:
**Product Ownership & Strategy**:

- Define, maintain, and execute the product roadmap and business strategy for Safety and MSS services, ensuring alignment with management and product teams.
- Ensure product strategy complies with regulations (e.g., GMDSS) and customer safety needs.
- Lead the full product lifecycle—from ideation to end-of-life—including migration planning.
- Translate customer needs and market trends into actionable product requirements and user stories.
- Develop strong relationships with Satellite Network Operators and key manufacturers to secure favourable terms.
- Organize commercial initiatives (campaigns, promotions) within budget and guidelines to promote key services.
- Keep product documentation, sales materials, training, and process flows up-to-date on all portals; manage the hardware catalogue for the MSS portfolio.

**Customer Insights & Product Performance Reporting**:

- Gather customer feedback regularly to identify needs and pain points.
- Track product performance through clear metrics and reports, updating stakeholders on results.
- Monitor KPIs like service usage and customer satisfaction and launch initiatives to support growth or improve quality.

**Cross-functional Collaboration**
- Work closely with teams like engineering, billing, legal, procurement, delivery and IT on required product or terminal changes, required developments, resolve potential blockers
- Align with sales, marketing, and operations for smooth go-to-market and customer adoption.
- Work with transversal teams and other business units on unified approaches.

**Market & Partner Engagement**
- Monitor the competitive landscape and new technologies—such as LEO/NGSO impacts on MSS—to find opportunities to differentiate Marlink’s portfolio.
- Maintain strong relationships with satellite operators and hardware vendors to ensure service continuity and foster innovation.
- Help create and update a comprehensive benchmarking database.

**Operational Excellence**:

- Drive continuous improvement in service delivery, including hardware lifecycle (e.g., antenna stock optimization), and pricing strategies. Manage required MSS changes in our portals) and other BSS tools, often linked to various SNO APIs

**Qualifications and skills**:

- **Education**:University master or similar degrees, preferably in Business, Engineering or International Management
- **Work experience**:minimum 5 year relevant work experience
- **Product Management Experience**: Demonstrated success in launching new services using agile methodologies and managing products throughout their lifecycle.
- **Technical and industry Expertise**: In-depth knowledge of MSS technologies and relevant regulatory frameworks for Maritime (e.g., GMDSS, IMO).
- **Industry Platforms**: Experience working with Viasat/Inmarsat, Iridium, and Thuraya platforms is a strong asset.
- **Stakeholder Engagement**: Proven ability to manage stakeholders effectively and lead cross-functional teams.
- **Balanced Skill Set**: Blend of commercial, operational, and technical experience.
- **Analytical Focus**: Strong analytical skills, with an emphasis on delivering customer value and optimizing operational ef