Customer Success Manager

**About Monizze**:
**Monizze** is on a mission to help employers support the well-being and engagement of their people.
From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

We are looking for a **Customer Success Manager** to ensure our **RewardFlex team** continuously delivers a high-quality customer experience, from onboarding through post-implementation support. We work cross-functionally and support Monizze’s ambition to grow sustainably, with a strong culture of collaboration and ownership.

**Your advantages first**:
Your purchasing power is optimized - the motto is true for clients & employees
30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
A mobility budget
Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
Belgian roots, mindset & attitude: a cool and informal atmosphere - one of the best things since waffles
Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
Your health and your family's health is covered by our hospitalization insurance
✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
Homeworking opportunities and overall flexibility
A yearly trip with all your colleagues to celebrate our achievements
➕ We do much more for our employees, but we needed space to describe the job We'd love to tell you about it though, so ask us

**What You’ll Do**:
**Client onboarding management**
- Welcome new clients and support them as they join the platform
- Lead onboarding phases by ensuring a smooth, structured implementation tailored to each client’s needs
- Act as the main point of contact for clients during their onboarding

**Support for Product Specialists**
- Assist and support Product Specialists during the onboarding of the clients they have signed
- Work closely with them to ensure efficient implementation and an optimal customer experience

**Daily support for employers**
- Support employers in their day-to-day use of the platform
- Answer operational questions to ensure the best possible experience
- Actively contribute to customer satisfaction and retention

**Knowledge Base, processes & continuous improvement**
- Ensure that the Knowledge Base and processes (internal and external) are always up to date
- Identify inconsistencies or gaps and escalate them to the relevant teams
- Contribute to the continuous improvement of onboarding and support workflows

**Customer feedback collection and escalation**
- Collect customer feedback in a structured manner
- Analyze recurring needs, pain points and expectations
- Share insights with Product teams to support future platform improvement

**What You’ll Bring**:
**_ Must-Haves:_**
- Comfortable working with digital tools and SaaS environments
- Ability to manage multiple cases and stakeholders simultaneously
- Fluent in English and Dutch (knowledge of French is a plus)
- Strong service mindset and customer orientation
- Excellent communication and collaboration skills
- Structured, rigorous and well-organized approach
- Curiosity, proactivity, autonomy and a strong desire to learn in a fast-evolving environment

**_ Nice-to-Haves:_**
- First professional experience in Human Resources (Payroll, Compensation & Benefits, HR administration), or in a Customer success, customer support or account management role, with a good understanding of HR processes and employer-related challenges
- Knowledge of the mobility budget and cafeteria plan

We are looking for a **customer-oriented profile** with an HR mindset and a strong willingness to learn.