Support Manager
il y a 9 heures
**Support Manager - Brussels-Near-site - European Commission**
**Nature of tasks**
- Organisation, implementation and maintenance of (IS) support.
- Coordination of support team.
- IS Service management.
- Coordination with the project teams.
- Coordination of wiki sites, collaborative sites or social networks.
- Follow-up of service quality.
- Management and follow-up of user requests.
- Guidance regarding the use of information systems.
- Management and follow-up of user requests.
- Guidance regarding the use of information systems.
- Management of incidents related to information systems; organisation of the reporting.
- Conception and organisation of user documentation for informatio systems.
- Conception and management of IS and ICT trainings.
- Participation in user, service and project meetings.
- Elaboration and implementation of relevant support processes.
- At least 5 years of specific expertise in knowledge in end user assitance support of information systems.
- At least 5 years of specific expertise in knowledge of wiki, collaborative sites and social networks.
- At least 5 years of specific expertise in good reporting skills.
**Knowledge and (non-technical) skills**
- Good IT skills
- Excellent communication / writing skills.
- Ability to give presentations
- Ability to participate in multi-lingual meetings, good communication skills.
- Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability.
- Able to cope with the needs of multi-language site deployment
- capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team
- ability to participate in multilingual meetings
- ability to work in multi-cultural environment, on multple large projects
- excellent team player
- ability to understand, speak and write english (C1), French (C1) will be an advantage.
someone with a minimum of 15 years of professional experience and with an ITIL foundation certification
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