Customer Experience Manager Ellipta

**Site Name**: Belgium-Wavre
**Posted Date**: Jan 20 2025
**Job Purpose**:
As a Customer Experience Manager, you’ll develop - based on data driven insights - impactful customer journeys and related materials to maximize reach & impact of the actions defined in the brand plan.

**Key Responsibilities**:
**Develop impactful Customer User Journeys**:

- Based on data driven insights, develop impactful customer journeys and related materials to maximize reach & impact of the actions defined in the brand plan.
- Support the content manager by creating Materials - in the relevant GSK tools - to support the deployment of the User journeys
- Execute global integrated campaigns in line with specific customer segment needs and our local context.
- Deploy the material via appropriate channels to generate and increase the interactions with our customers.

**Measure Impact & course correct**:

- Collaborate with 3rd party stakeholders, global and regional teams to replicate valuable commercial projects for Belgium and Luxembourg
- Track and manage the performance of activities, customer journeys on the different channels to increase customer engagement and drive our business

**Maximize use of GSK omnichannel tools**:

- Explore and implement opportunities in the digital space and leverage the GSK omnichannel tools
- Interact with local and global agencies, manage the approval processes and implement locally the material to support the brand plan.

**Why You?**:
**Basic Qualifications**:

- We are looking for professionals with these required skills to achieve our goals:_
- An innovative, open-minded and creative individual, with a challenger attitude able to adapt to a rapidly changing environment
- Degree level: scientific bachelor/master or relevant experience, preferably in healthcare with 3+ working experiences in commercial pharmaceutical roles
- Prior experience in marketing and/or customer experience development
- Experience using multiple channels of marketing mix & evidence of successful implementations through digital channels.
- Strong presentation skills, demonstrating enthusiasm, strong initiative, and high sense of urgency.
- Strong project management, collaboration skills, and innovative thinking.
- Languages FR or NL and EN (fluent)

**Preferred Qualifications**:

- Experience with brand planning processes and translating strategy into execution
- Experience with omnichannel and especially digital
- Experience with working in a cross-functional and local-to-global organization

LI-GSK

If you have a disability and require assistance during the course of the selection process, you will have the opportunity to let us know what specific assistance you require in order to make suitable arrangements.

**Why GSK?**

**Uniting science, technology and talent to get ahead of disease together.**

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

**Important notice to Employment businesses/ Agencies