Senior IT Systems Administrator

At **geo**cgi we pride ourselves on not losing our focus. We started out and remain GIS experts (or geeks... depending on your perspective). Since 2006, we’ve evolved into a world-class and world-wide service provider of multiple disciplines. We are a talented, hardworking group that share values and characteristics that drive client, professional, and personal success. **Geo**cgi is seeking a Senior IT Systems Administrator to provide Tier 3 IT and Data Management technical support for our client, NATO NCIA, at Supreme Headquarters Allied Powers Europe (SHAPE). This role is mission-critical and focused on maintaining the availability, reliability, and performance of enterprise IT and data management services. The position is based onsite in Mons, Belgium and includes participation in an on-call rotation, as well as occasional travel to other NATO sites.

**Key Responsibilities**:

- Provide 3rd level technical support for IT and Data Management Services within DCIS, ensuring service availability meets defined targets.
- Perform fault diagnosis using IT and Data Management Services Management Systems.
- Supervise and execute routine maintenance of IT infrastructure, management appliances, and other related equipment.
- Complete and maintain system documentation, including updates to reflect changes and configurations.
- Conduct backups and restores of IT and Data Management Services devices as needed.
- Perform remote fault diagnosis and resolution for IT and data services.
- Collaborate with internal and external stakeholders to coordinate efforts and ensure smooth execution of software support and development activities.
- Participate in an on-call scheduled rotation.

As an employee of **geo**cgi, the Senior IT Systems Administrator will have access to a generous benefits package, in addition to a corporate culture and community of GIS geeks. Our benefits include but are not limited to:

- Competitive salaries, commensurate with experience and leading Federal Contractors in the geospatial industry.
- Opportunities for upward mobility in a dynamic fast paced environment within a small company.
- Merit-based spot and end of year bonuses.
- Safe Harbor 401(k) plan with immediate vesting.
- Flexible work hours and PTO.
- Complete Medical, Dental, and Vision coverage for individuals.
- Company paid training, certifications, and professional growth and development.

The following are **requirements** of the Senior IT Systems Administrator:

- U.S. Citizen. With Active U.S. Passport.
- Must hold an Active DoD Secret Clearance or DoD Top Secret Clearance.
- Report onsite to SHAPE in Mons, Belgium.
- Minimum of 2 years’ experience in the following areas:

- Virtualization technologies and operating systems.
- Implementing and troubleshooting infrastructure failover clusters (VMware and Microsoft).
- Latest server, storage, client, and networking hardware technologies.
- Antivirus management systems (e.g., McAfee ePolicy Orchestrator).
- Enterprise systems management tools and methods (e.g., SCOM, SCCM, SCVMM).
- Cloud computing systems (e.g., Microsoft RDS, VMware Horizon).
- Active Directory Federation Services design and implementation in enterprise environments.
- Web portal technologies and high-availability database systems (e.g., SQL Clusters).
- At least 1 year experience supported by professional certification in implementing and administering COTS products such as:
MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory, MS Exchange, MS Skype for Business, and client OS (Windows/Linux).
- Knowledge of configuration management practices and tools.
- Familiarity with ITIL IT service management model and Service Transition processes.
- Strong technical troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills in English, with recent experience demonstrating strong briefing ability.
- Ability to work independently with mínimal supervision while being an effective team contributor.
- Strong interpersonal skills with the ability to engage with users, stakeholders, and cross-functional teams.
- Entrepreneurial mindset with strong networking abilities.

The following are **preferred** of the Senior IT Systems Administrator.
- Knowledge of NATO responsibilities, structure, and organizational environment is highly desirable.
- Familiarity with NATO operational environments, policies, and security requirements.
- ITIL Foundation Certification or higher.
- VMware VCP, Microsoft MCSE, or equivalent vendor certifications.
- Experience with high-availability enterprise environments supporting global organizations.
- Prior experience with enterprise migrations, system upgrades, and disaster recovery testing.
- Advanced scripting or automation experience (e.g., PowerShell, Python) to streamline maintenance and troubleshooting.