Customer Service

_**Looking for FUN + PURPOSE in your career and employer? Check out Tosca We are revolutionizing the supply chain through sustainable solutions that protect perishable goods while serving planet Earth. Our vision is to help realize a future where all one-way packaging is converted to reusable containers.**_

**Position Purpose**

To strengthen our Customer Service team at our **local office in Schelle, Belgium**, we are currently recruiting a motivated **Customer Service & Asset Specialist.** As **Customer Service and Asset Specialist**, you are the first point of contact for our BeNeLux customers, ensuring exceptional service and strong relationships.

**Responsibilities**
- You are the first point of contact for our customers in the BeNeLux region.
- You are responsible for customer onboarding, providing excellent service that enables you to build long-term relationships with our customers.
- You translate the customer needs into a correct and timely order-to-invoice process flow

through a constant dialogue with the different departments.
- You are responsible for the evaluation, communication, finalization and follow-up on stock audits at customers.
- You contribute to the monthly customer review meetings.
- You monitor the customer’s declarations and solve any issues that may arise.
- You are responsible for Customer Master Data.
- You are the customer’s point of contact for reporting any quality issues and will support the Quality Department by liaising with the customer until resolution.

**Your skills and experience**
- You’ve obtained a Bachelor's degree or you’ve acquired equivalent knowledge through

experience. Motivation and willingness to learn is more important than years of experience.
- You are fluent, both written and spoken in **Dutch and English.** Knowledge of French or any other language is considered a plus.
- You have an eye for accuracy and know how to set priorities.
- You can work under pressure and can work independently and in a structured manner.
- You are able to keep your focus and drive during short deadlines.
- You communicate with customers and internal employees in a professional and constructive way.
- You know your way around MS Office. On-the-job training will be provided for our internal software.

**Our Offer**

We offer a permanent contract with a competitive remuneration package in line with your knowledge and experience.

**About us**

We continuously invest in your personal and professional development through our training & coaching programs.

You will join a dynamic and fast-growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels.

We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team.

Send us your CV and your letter of motivation. We’re looking forward to meeting you

External recruitment services/agencies will not be used for this position

We value diversity and equal opportunity. Applicants are welcomed on the basis of their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.

Dienstverband: Voltijds, Vaste Jobs

Voordelen:

- Ecocheques
- Elektronische maaltijdcheques

Werkschema:

- Dagdienst
- ma-vr

Ervaring:

- Klantenservice: 1 jaar (Aanbevolen)

Taal:

- Nederlands (Vereist)
- Engels (Vereist)

Werklocatie: Fysiek