Analytic Specialist

Who you are

We believe your backpack consists of:

- Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
- Solid Experience of analytics and how to leverage data for maximizing business impact
- General knowledge of end-to-end omnichannel customer shopping journeys and the different metrics involved
- Strong knowledge of the contact center industry and in particular its analytics functions.
- Experience and passion for creating compelling insights based on data, and how to use them in order to effectively influence business decisions
- Good understanding of stakeholder and change management
- Good understanding of the complexity of RCMP, as an integrated part of the business
- Motivated by sharing and living the IKEA culture and values
- Passionate about the possibilities of Data & Analytics and the value it can generate for our business
- Motivated by staying up to date on the latest developments, tools and technologies of the rapidly changing data and analytics landscape
- Energized by working both independently and in cross-functional teams
- Inspired by co-creation and open for development and change
- Ability to perform work with a balanced trade-off between care and speed, and to understand that rapid insights may come at an initial cost of rigorousness
- Ability to accomplish goals, complete tasks, and achieve results
- Good written and verbal communication skills
- Good interpersonal and influencing skills with the ability to collaborate, network and build strong relations with team members

**Your responsibilities**
- Provide analytics to validate and support in building hypotheses, in close cooperation with global Remote Analytics, to create insights in performance and guide business decision making
- Create and run ongoing reports specific to the country to build continuous insight into local performance and help identify areas for improvement
- Actively analyze all relevant data sources to create accurate and compelling insights
- Generate insights to support the Experience Design Manager in creating awareness and triggering action both within and beyond the RCMP to create great customer experiences and maximize business outcomes
- Ensure close collaboration and integration with group Remote Analytics to align on common priorities and ways of working as well as to share insights
- Ensure collaboration with Sales and Resolutions as well as other relevant stakeholders within country RCMP to share actionable insights and contribute to continuous improvement

**About this work area**

You will represent local analytics but will be a part of a global network of remote analytics specialists

Enable excellent understanding of the performance status of the country Remote Customer Meeting Point (RCMP) and its root causes by leveraging global analytics tools and defining actionable insights.

Create tailored additional analytics solutions in connection to local needs not covered by the global roadmap.

Questions and support? Let's connect

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.

We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.

In addition to a competitive remuneration, we offer:

- Eco-vouchers
- End-of-year bonus, holiday pay and sector premiums
- A commuting allowance with an additional allowance if you come by bike
- Private leasing of an electric bike, we are happy to give you a boost
- Comprehensive hospitalization insurance
- A private accidents insurance
- Pension savings
- A leave savings plan: choose how you want your late hours (as of 18h) to be paid out: a supplement on your salary or in holiday hours
- We also offer extralegal holidays, seniority holidays and for full-time colleagues 6 extra days off
- A canteen where you can eat delicious food at very democratic prices
- IKEA Tack Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
- ONE IKEA Bonus: an additional bonus based on your shop's results
- IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
- IKEA staff discount 15% on all your purchases
- A Mobile of your choice (Apple or Android) and a corresponding subscription
- Team outings & staff parties, because togetherness is very important to us
- A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments
- The possibility to work 3 days a week from home