Senior IT Service Manager
il y a 3 jours
Company Description
We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.
How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.
Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.
We Cook iT stand for growth, support, dynamic, companionship and communication. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.
**Job Description**:
- Manage the development and implementation of services in order to meet the business needs;
- Ensure maximum uptime, accurate and early incident response, appropriate configuration management, proactive maintenance and tuning;
- Monitor and report on operations and on capacity consumption, and liaise with all (internal and external) stakeholders;
- Manage and coordinate the service desk activities, ensuring that incident, problem, change, configuration and release management is delivered according to quality plans (FQPs) and to quality levels agreed in the Service Level Agreement (SLA);
- Define KPIs, as well as the monitor and report on all quality indicators.
**Qualifications**:
- A minimum of 10 years of experience in IT service management out of which a minimum of 3 years of recent specialized experience in IT service management of customs-related IT
systems;
- Extensive knowledge of XML, XSD, ITIL, SLA, OLA, SMT;
- Extensive experience of large-scale service support, service delivery, and business continuity;
- Read and interpret BPM diagrams;
- Excellent reporting skills;
**Advantage will be, but not a must**:
- Experience working in teams using Agile or Scrum methodologies is an asset;
- Experience with Atlassian platform is an asset;
- Previous experience with project management is an asset;
- Bachelor degree or higher in Computer Science or related field is an asset;
- Experience in Customs development and operations is an asset;
Additional Information
We’re looking forward to hearing from you
-
Senior Service Manager
il y a 3 semaines
Brussels, Belgique Salt Temps pleinSenior Service Manager – 6 Month Contract | Brussels (hybrid) | Financial ServicesA leading European financial services institution is looking for a Senior Service Manager for a 6‐month contract to support regulatory change (including DORA) within its service, procurement and vendor management function.You will review and improve policies and procedures,...
-
Senior IT Manager
il y a 2 semaines
Brussels, Belgique Michael Page Temps pleinAs a Senior IT Manager for our client, you will be in charge of the following responsibilities : Define the IT strategy aligned with the organization's overall strategy. Lead IT projects in coordination with stakeholders (monitor development and production rollout of system changes). Validate delivered solutions and ensure proper functional implementation....
-
Senior Account Manager
il y a 1 jour
Brussels, Belgique 3 Step IT Temps plein**Senior Account Manager** - BNP Paribas 3 Step IT** Location: Remote BNP Paribas Leasing Solutions and 3 Step IT have agreed to create a European strategic alliance with the ambition to provide complete, sustainable, technology lifecycle management solutions internationally. This service offer, deeply rooted in the circular economy, will meet...
-
Senior IT Project Manager
il y a 1 semaine
Brussels, Belgique NTek Software Solutions Temps pleinJob DescriptionThe Senior IT Project Manager – HR, Document Management & Test Management is responsible for the end-to-end management of multiple strategic Business–IT projects within the areas of Human Resources and document management. The role ensures successful project delivery in line with defined methodologies, quality standards, timelines, and...
-
Senior IT Project Manager
il y a 1 semaine
Brussels, Belgique NTek Software Solutions Temps pleinJob DescriptionThe Senior IT Project Manager – HR, Document Management & Test Management is responsible for the end-to-end management of multiple strategic Business–IT projects within the areas of Human Resources and document management. The role ensures successful project delivery in line with defined methodologies, quality standards, timelines, and...
-
IT Support
il y a 3 jours
Brussels, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions.Title - Senior IT Helpdesk OfficerLanguage - Dutch or French (Nice to have), English (Professional working proficiency)Location - BelgiumDuration - 12 monthsWorkplace type - Fully RemoteExperience - 9 yearsJob Description:Task title: IT SupportPO number:Location:Brussels, ParisRemote location possible (this overrules the...
-
IT Support
il y a 1 jour
Brussels, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions.Title - Senior IT Helpdesk OfficerLanguage - Dutch or French (Nice to have), English (Professional working proficiency)Location - BelgiumDuration - 12 monthsWorkplace type - Fully RemoteExperience - 9 yearsJob Description:Task title: IT SupportPO number:Location:Brussels, ParisRemote location possible (this overrules the...
-
Helpdesk Office Service Senior
il y a 1 jour
Brussels, Belgique IT-Planet Temps pleinIntroductie IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **Helpdesk...
-
Senior Change Manager
il y a 3 semaines
Brussels, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions.Title - Senior Change ManagerLanguage - French, EnglishLocation - Boulevard du Roi Albert II, 37 - 1030 BruxellesDuration - 12 monthsWorkplace type - HybridExperience - 15+ yearsJob Descripion:Mission:In its role as a key partner in the digital transition within the Wallonia-Brussels Federation, is currently undergoing a...
-
Service Manager
il y a 3 semaines
Brussels, Belgique EOS IT Company Temps pleinOUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
