Reinsurance Claims Adviser

Primary Details

Time Type: Full time

Worker Type: Employee
- QBE Re is the reinsurance arm of QBE Insurance Group, operating globally to deliver tailored risk solutions across a wide range of sectors. Our Brussels office plays a strategic role in supporting international operations combining local market insight with the strength of a global network. We foster a collaborative and inclusive culture, where innovation and expertise drive impactful outcomes for our clients and partners.

Your role:
As a Reinsurance Claims Adviser Life, you will play a key role in supporting the delivery of QBE Re’s claims strategy. You will manage a portfolio of reinsurance claims Life, contribute to process improvements, and ensure compliance with internal and regulatory standards. This role also involves close collaboration with internal teams and external stakeholders to ensure timely and fair claims outcomes.

Key Responsibilities- Support the implementation and communication of the Claims strategy to meet business objectives.- Contribute to the development of claims processes and procedures aligned with operational goals.- Assist in forecasting claims activity through data analysis and market awareness.- Ensure compliance with corporate and statutory service standards.- Manage your own caseload efficiently, ensuring timely and effective claims handling.- Resolve customer service issues promptly and professionally.- Supervise and support claims team members, ensuring quality and performance standards are met.- Foster team development through leadership and best practices.- Build and maintain strong relationships with clients, brokers, and service providers.- Assess and pursue recoverable amounts and approve significant claims within authority limits.

About you:

- You bring experience in life insurance and/or reinsurance claims, including file acceptance and commutations.
- Languages:
- Fluency in Dutch and English is essential. Spanish, french or any other languages are a plus.

Core Competencies:
- Communication: Clear and professional interaction with internal teams, brokers, and cedents.- Customer Focus: Strong service orientation with a commitment to fair and transparent outcomes.- Analytical Thinking: Ability to interpret bordereaux, identify trends, and assess complex claims.- Technical Proficiency: Skilled in claims systems, Excel, and reporting tools.- Medical Knowledge: Familiarity with medical terminology relevant to life claims.- Initiative & Collaboration: Proactive in process improvement and knowledge sharing.

You are motivated, adaptable, and comfortable working in a dynamic environment with evolving priorities.
- Why QBE? At My Best
- At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
- We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
- QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation).
- With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
- To find out more about why you should work for QBE, visit our- careers website.
- At My Best - QBE Benefits
- You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.
- QBE Awards
- Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
- Working Dads Employer Awards 2023 Winner: Parental Policies Award
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
- You can view all our awards- here
- Inclusion of Diversity
- We are striving to create a workplace culture where all our people feel included, and we are committed to building a div