Quality Assurance Manager

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Quality Assurance Manager for our prestigious partner DIGIT TM (DG Informatics) **in Brussels**. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.**

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do

Main Responsibilities
DESCRIPTION OF THE TASKS

Tools/ Methodologies used in the unit
The main methodologies and tools used are:
RUP (Rational Unified Process)
PM2 (EC Project Management Methodology)
CITnet (Commission Information Technology network)
Bitbucket
SharePoint
Confluence
Jira
MS-teams
MS-Office

Education and technical expertise
The Quality Consultant will have a level of education corresponding to Level 6 of the
European Qualifications Framework Education (which typically corresponds to a bachelor’s level or 3 years of higher education). He/She will also have at least 6 years’ experience of IS Quality corresponding to Level 3.
The Quality Consultant will participate in the elaboration, construction, and transition phases of the project. He/she will be responsible for the quality of the project. He/she will
report to the Project Manager (DIGIT).
The activities to be carried out are (non-exhaustive list):
Elaboration and maintenance of IS quality control procedures
Provision of quality plans and elaboration and implementation of service level agreements
IS Quality control and evaluation
Provision of quality studies, quality assessments or other quality matters associated with information system projects
Definition, elaboration, and management of functional and quality tests
Advice on quality improvements
Assistance in the implementation of project management methodology
Risk analysis
Writing user manuals

Specific expertise
The Quality Consultant must have specific experience and expertise in the following:
Working on Information systems and projects
In-depth knowledge of IS quality assurance and quality control
In-depth experience with quality procedures
Proven knowledge of testing technologies, methodologies, and tools
Good knowledge of information systems lifecycle
Knowledge of software development methodologies (e.g., RUP, PM2, Agile)
Capable of communicating effectively with involved various actors (testers, developers,
management etc.) and of working in teams.
Writing test cases, quality plans, test scenarios, and test scripts
Capability to persevere in retesting solutions.
Aptitude in reporting and in reporting of test results
Strong capacity in preparing and writing studies
Strong capacity to give high level presentations
Rapid self-starting capability, and ability to cope with fast changing technologies
Experience delivering tests in Protactor/Selenium or similar tools. JAVA and/or SQL
knowledge is a plus. Experience with CI/CD processes.

Languages
Due to the particular nature of a large international organisation such as the European
Ability to understand, speak and write in English (B2 level), French is an asset
Ability to participate in multilingual meetings (English and French spoken),
Excellent communicator
All documentation will be written in English.**Important**

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

**_Data Protection:_**
- When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request._
- You may submit a written request revoking your