Customer Service Employee

**Customer Service Employee**

For our site in Groot Bijgaarden we are looking for a new colleague to reinforce our customer service department.
The customer service employee is the first and main point of contact for all customers, providing them all the information related to their orders. You will ensure a correct order input and follow-up and provide a reliable and high-level service.

**Key Accountabilities**:
As a Customer Service Employee you will get the opportunity to:.
- Give full support to the customers questions (quality related questions, stock info, regulations and standards,..) in interaction with several internal departments (marketing, warehouse, production, commercial team,..)
- Follow up of customer information requests (customer and product management in SAP, complaint handling, provide solutions,..) in line with the company policy and procedures
- Order management in general: order entry and follow up in SAP, product availability, compliance legal regulations and food standards,
- Be the SPOC between internal departments and the customers for all relevant communications. Examples: product information, new product launches, promotional material, questionnaires, etc.
- Listen to customers and collect any remarks and information that can be used to improve Puratos’ service. You communicate the information to the relevant departments (Shipping teams, Marketing, R&D, Distribution & Warehousing, etc.)
- Support commercial activities (reducing total Rush Orders and related express costs, samples management,..) and you collect and communicate sales information that you share with the forecasting team

**Who are we looking for?**
- You have a first experience in an international customer service department
- You are service minded and accurate with an eye for detail
- You are proactive and communicative with colleagues over different departments and with external stakeholders
- Experience with an order handling or ERP system (eg SAP) is a plus
- You are fluent in English (speaking and writing), a good knowledge of Dutch and/or French is an asset

**Why would you join Puratos?**

You will join a stable family business that has become an international market leader. You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are part of our main priorities. You can expect to have a fascinating and varied job in an atmosphere with open communication, where personal development is strongly encouraged through ownership, coaching and training. You can count on a competitive salary package with attractive benefits such as:

- permanent contract
- meal vouchers (8€/day)
- free group, dental and hospitalization insurance
- 13th and 14th month pay + yearly bonus

**Are you looking for the right recipe for your career?**

The secrets behind Puratos’ global success and consistent growth are taste and quality. We would like to welcome you within our enthusiastic, committed and passionate team of more than 9000 employees. We are an international player and, what is more, a Belgian family business. Our people make the difference every single day. How? By developing, producing and distributing a unique and high-quality range of ingredients for bakers, pastry-chefs and chocolatiers, since 1919.

A century later, our products and services are available in more than 100 countries around the world. Our passion for innovation, closeness to our customers, and their customers, as well as our core values form the basis of our passion to improve.
This is what makes working at Puratos so magical

Shall we meet soon?