Technical Consultant

**This** is **Worldline** We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. **The O**pportunity** At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled customer service advisor, then get ready to join our company. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team. Customer Scope: our RB Benelux Western Europe Key accounts, eg. Colruyt,Bpost, OYO Group, Proximus, Loterie Nationale, Farmaline, Newpharma, SecuTix, Stad Antwerpen, Telenet etc... **Day-to-Day Responsibilities** - Technically and operationally support internal customer care teams and external Partners during the implementation phase of key accounts. - Act as a key expert for external needs analysis and to provide solutions to your our customers and partners - Provide training to clients on platform features and Ingenico ePayments products - Provide technical and operational support for key account merchants post implementation or where required if unable to solve in normal support process - Investigate ongoing or new incoming incidents if assigned to you by your manager - Ensure continuity of our merchant business by responding quickly and taking correct measurements - Analysis of current legacy integration and Payment methods scope - Functional mapping with new Direct API - Proactively identify eligible Merchants to migrate to the new Direct Integration Layer and contact them - Coach Merchants or Integrators on the differences between Legacy and Direct e.g. API calls, SDKs, Payment statues, Error Codes, - Configuration (When required) e.g. Hosted Checkout with 3DS configuration, Fraud, Payment Methods - Validate End to End Merchant testing - Good relationship-building and interpersonal skills that allow to adapt easily to different interlocutors - Thoughtful and attentive understanding of the needs of the clients - As a problem solver you strive for excellent customer service **Who Are We Looking For** We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means: - Preferably 1-2 year(s) of working experience in a similar position/environment. - Excellent knowledge of English and Dutch - Very good relational and communication skills (both written & spoken) - You have the "Can-do" attitude - Critical mindset & problem solving - Team player - Eye for details & accuracy - You embrace challenges with a smile - Close interaction with other departments (Sales, Marketing, Development,...). - Good knowledge and general computer culture - Know what is an API, REST architecture, comfortable with Postman or equivalent tool - Know how to read / write JSON **Skills we'd like**: - It would be great if you have the following skills, too:_ - Front-end knowledge (HTML/ CSS / JS) - Knowledge of SQL (fairly basic, doing selects and joins in SSMS) - Have already worked with logging tools (Kibana, Splunk or equivalent) - Background developer (with the objective of knowing how to understand, analyse and correctly escalate the technical issues - in particular - Setting up SDKs without systematically having to go through Product or the DEV team) - Notions of computer security (principles of authentication, cryptography, etc.) **Perks & Benefits** At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: - Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. - Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. **Shape the evolution** We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique chal