Servicenow Specialist

Product or Platform ownership
- Drive the implementation of this roadmap
- Challenge, co-develop, influence and guide stakeholders on the opportunities the platform or produt offers and how needs can be met
- Promote usage of standard ServiceNow functionalities in order to maximize benefit of product use for the customer
- Determining the impact of possible upgrades compared to the ServiceNow platform architecture at Ypto
- Drawing up an implementation plan to carry out such upgrades
- Implementing major changes and projects in the current ServiceNow solution
- Drawing up “Business / User Requirement Specifications” based on business requirements provided by the process owner or business / functional analyst
- Drawing up functional specifications for “enhancements” (changes to the existing solution) and checking these with the stakeholders involved
- Determining the impact of process changes requested by the process owners of the relevant ITSM processes
- First point of contact for the developers during the development of those “enhancements”
- First point of contact for IT architects, integration or security specialists
- Providing functional support in ServiceNow to users and process owners within the organization
- Provide timely support for user inquiries and assist in resolution of production issues
- Perform system integration tests and manage / coordinate user acceptance tests
- Writing out processes or user documentation, assist in user training
- Coordination with internal and external stakeholders
- Preparing for transition to production
- Hypercare after go-live
- Master's degree or equivalent through experience
- At least 3 years of experience working from service management (ITIL (v3 & 4)) processes.
- Proficiency with ServiceNow components such as Service Catalog, Change / Incident / Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc.
- Expérience in ServiceNow development (ex. scripting) is considered a plus
- Excellent general knowledge of IT architecture, IT processes, software design, interfacing protocols, existing middleware technologies, authentication and authorization setups
- Team player with excellent communication skills
- Good knowledge of Dutch, French and English, both orally and in writing
- Able to work independently, strong problem solving techniques, proactive
- Experience with offshore development teams is a plus
- Experience working in Agile teams is a plus

**Our offer**

Within our open business culture, you will work behind the scenes on the digital transformation of NMBS/SNCB. You have a job with social impact and room for personal input. In addition to a good work-life balance and a competitive salary, your package includes:

- Possibility to work from home 3 days a week + flexible working hours
- 35 days of leave
- Company car + public transport pass
- Target bonus
- Hospitalisation insurance (including dental care) for the whole family, group and invalidity insurance (cafeteria plan), without own contribution
- Meal and eco cheques
- Net allowances for remote work and carwash + internet budget