Change Lead

**Change Lead**:

- Functional area: Customer Service- Country: Belgium- City: Wilrijk;Antwerp- Company name: Atlas Copco Airpower N.V.- Date of posting: Sep 5, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**Join Us as a Change Lead for the New CTS Service Platform**

The role will be divided into **three main phases**:
1. Stakeholder Analysis and Impact Assessment
- Identify change network and ambassadors
- Clear roles and responsibilities into the change management stream

2. Communication and Training preparation
- Develop communication strategies and materials
- Prepare training programs that will facilitate the adoption of the new system

3.** **Roll-out
- Collaborate closely with integrating partner during the pilot phase, where they will provide guidance and support
- Together with the project team, manage the independent roll-outs across other Customer Centers

**Responsibilities include**:
1. Communication
- Coordinate all communications around the program
- Align with the communication team to determine the timing and content of updates
- Lead the communication efforts to inform each Customer Center about what to expect during the transition
- Dispatch the initial communications, including the roll-out schedule and the team members who will assist

2. Training
- Identify training needs and evaluate the effectiveness of training sessions
- Inform the Customer Centers about the training tools that will be provided

3. Guide Change Network
- Identify roles and responsibilities across teams

You will be become a part of the CTS Service Platform project team and report to the Program Manager.

**To succeed you need**
- Experience in Change Management; proven experience in managing large scale change initiatives,

particularly those involving new systems and processes.
- Familiarity with Field Service or Customer Service Systems, preferably Microsoft Dynamics.
- Strong Project Management skills including coordinating multiple stakeholders and teams.
- Willingness to travel; regular travel to different Customer Centers will be required.
- Strong communication skills and the ability to manage and lead change

**In return, we offer you.**

At Atlas Copco you will join an international and diverse environment with specialists from different disciplines. Our culture is rooted in Swedish values, which includes a family feeling, respect, and diversity. We invest in our employees' development and well-being, and we provide a flexible work-life balance. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

You will have a comprehensive onboarding program, including guidance by a personal godmother/godfather. You will have access to global job opportunities, as part of the Atlas Copco Group. We offer an interesting compensation and benefits package, including health insurance, paid leave, and retirement benefits.

**Country and city description**

This position shall be based in Antwerp, Belgium.
For applicants from abroad, local+ conditions will apply.

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.