Global Customer Project Manager

Company Description

TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The Company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, usable technologies. With the ambition to develop and provide superior services that help our customers and their customers.

**Job Description**:
**Position overview**:
The purpose of this position is to be responsible for leading a team of high performing Customer Project Managers, formulate and execute a customer centric strategy and drive customer project management to maximise business performance at TOMRA Processed Food.

**Roles and Responsibilities**:

- Operations_
- Exercise project management best practices and oversee project activities consistent with the established scope and requirements
- Deliver client-focused communication and execute customer centric strategy
- Manage complex strategic projects in alignment with our company goals
- Drive outstanding business results and first-class employee development
- Schedule management: including resource planning, sequencing of tasks, estimating, identifying dependencies, and tracking procedures
- Scope management: including project initiation, scope planning, definition and change control procedures and approvals
- Cost management: resource planning, cost estimation, budgeting, and control activities.
- Risk Management: risk planning, identification, mitigation, and remediation
- Quality management: responsibility for project deliverables
- Communications: management of project team communications with key stakeholders
- Documentation: Manage product documentation process and ensure completeness.
- Training: Establish training program and execution
- Deliver best practice, structured customer project management to the organisation to strengthen our customer intimacy
- Relationship and Stakeholder Management_
- Actively engage with key internal stakeholder’s cross-company
- Actively work in partnership with internal teams Services, Sales, People & Organisation, Engineering and Operations
- Lead a team of Regional Customer Project Managers that are responsible for local customer project managers
- Develop productive relationships and maintain an atmosphere of trust
- Effectively resoles conflict and communicates disagreements without being disagreeable, offending or building resentment
- Establishes rapport quickly and takes initiative to build/strengthen relationships with others
- Organization_
- Observe and comply with policies, procedures and quality management systems.
- Observe and comply with our code of conduct
- Positively and actively support effective communication, encourage and provide constructive feedback
- Support the overall organisational vision, values, and culture
- Any other reasonable duties as required
- Health and Safety_
- Adheres to all H&S practices and rules as they relate to the position and working environment(s) and seeks out advice when unsure
- Follow all established work procedures regarding the requirements for H&S, including the use of PPE were required
- Actively promotes and supports health and safety, and wellbeing initiatives or opportunities for improvement.
- Complies with establish work procedures and practices when working offsite
- Acts as an internal advocate for H&S and Wellbeing initiatives

**Qualifications**:
**Education**

A Master or bachelor’s degree in project management, engineering, or business

**Required skills and Abilities**
- 10+ years’ experience in technical project management role for CAPEX projects
- Strong experience in leading or directing projects
- Strong experience managing projects, scope, and time
- Independent and self-motivated
- Strong leadership in people management
- Person who takes initiative and able to work independently
- Ability to deal with deadlines and pressure
- Organisational skills, ability to plan in advance and strong attention to detail
- Excellent communication skills (verbal & oral) to interact with different stakeholders
- Ability and willingness to travel internationally, as required.
- Fluent in English, other languages are a plus
- Up to 30% travel

Additional Information

You are passionate about the broader mission of TOMRA to create a more sustainable world through better use of resources and join thousands of colleagues worldwide who share a strong conviction about this mission.

TOMRA is known for investing significantly in professional development, offering competitive short-term and long-term compensation, and enabling career paths that can span different sectors, geographies, and roles.

If this all sounds like a potential fit, we’d love to hear from you.