Applicative Support Specialist

**Company description**About WESTPOLE

We are the point of reference in the IT market for the pioneering companies ready to leverage new technological & digital projects, to embrace innovation and to evolve their business.

Born as a carve out from IRIS Group, and with more than 30 years of experience in the management of complex IT environments, we help companies, both private and public to scale up the Digital Transformation path, with a combination of Hybrid Technologies, Managed Services, EIM solutions and High-level Professionals.

Our people wake up every day with the aim to create the new around our customers' need, with an approach devoted to research and innovation and with the pioneering spirit of those who believe in technological progress.

We manage the entire IT stack with integrated Hybrid Technology and Managed Services, while also providing best-in-class IT personnel to support any kind of IT project.

We also provide companies with digital solutions to help the management of information and to optimize business processes.

HYBRID TECHNOLOGIES

Optimal mix of on-premise, private and public cloud with centralized view

MANAGED SERVICES

Centralized support for your hybrid infrastructure and all the managed solutions to keep the business running (from monitoring, backup, disaster recovery and EIM as a service)

STAFFING & SOURCING

The right people for the right project, from ECM services to Hardware, Software and Datacenter services

BPM & EIM

Digital Mailroom, Advanced Case Management, Information Governance, Business Process Automation

**Description of the function**Introduction**

**Function**
The purpose of the function is to provide basic and advanced technical support (Level II) to clients of WESTPOLE Belgium International Organisations department in Mont-St-Guibert (Louvain-La-Neuve).

This function includes:

- Ensure multi-language support (English essentially)
- Correctly prioritise and categorise the requests according to the project scope and context
- Answer to user request and escalate issues to appropriate third party based on the issue type
- Document the request resolution
- Discuss cases and share information with the team members
- Gives regular feedback to the manager about the most recurrent issues
- Provides the manager with information for the operation reports and meetings

**The person is able to**:

- Acquire needed computer skills (Network, Security, VPN, Operating System, XML, HTML, Database, SQL basics, Ticketing tool, Monitoring tool...).
- Write and execute Standard Operation Procedures
- Write user documentation
- Previous experience with Atlassian Tools, especially Jira and Confluence

**Profile description**The persons can demonstrate the following skills**:

- Spoken languages: English and French
- Written language: English
- Writing capabilities
- Good knowledge of Windows and MS Office

**The following skills are an advantage**:

- Basic network knowledge (VPN, IP resolution, certificate handling, sFTP...)
- Database basic knowledge
- SQL querying basic knowledge
- Experience in reading and interpreting log files
- Knowledge of Adobe Captivate
- Knowledge of a ticketing tool (Jira, SMT, OTRS...)
- Knowledge of a Content Management System usage (e.g. Confluence, SharePoint)
- Knowledge of Active Directory
- ITIL Foundation certification
- Web development
- Knowledge of HTML, JavaScript, PHP, Java, VB.NET or other programming languages.

The person has at least 10 years of professional experience preferably in the IT sector and a bachelor level (BAC+3) or more professional experience without bachelor level completed.

**Benefits of the position***Offer**:**A Freelance type of contract or as employee**:
Real career possibilities in a fascinating IT sector, a constantly growing dynamic company and a well-established international track record;
A strong learning and development program;
A challenging environment, where collaborative working and continuous self-improvement is the key to success;
A good work-life balance;
A competitive salary package (including meal vouchers, hospital insurances, pension insurance plan, etc.) and an open ended contract.

**Additional information**Workplace ,

Contract type : CDI