Customer service German+ English and French or Dutch
il y a 13 heures
Your New CompanyOur client, the Volvo Group, is at the core of modern society. They are looking for people who want to use their expertise to shape sustainable transport and infrastructure solutions. You will join Volvo Action Service (VAS), a department that supports Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the entire process from the initial call to the final invoice. Great customer service is at the heart of their operation, with a proactive approach to getting vehicles back on the road as quickly and smoothly as possible. The team is diverse, speaks 21 different languages, and is passionate about providing the best possible customer experience.Your New RoleAs a Customer Relations Specialist, you will be responsible for the entire process of a customer or dealer complaint. You will take full ownership of the case, from the moment it is received until it is completely resolved. You will act as the central point of contact between all relevant parties, including customers, dealers, and internal departments. Your role is crucial in ensuring a smooth and timely resolution for every issue.What You Will Do:Complaint Management: Own the full process of a customer or dealer complaint.Investigation: Investigate what happened and act as a liaison between all relevant parties.Problem-Solving: Drive the conversation forward to resolve problems in a timely manner.Financial Resolution: Conclude the complaint by assigning responsibility and securing any financial resolutions.Continuous Improvement: Contribute to the company's continuous improvement by sharing relevant feedback with internal teams and other stakeholders to improve future performance.Your ProfileProblem-Solver: You are a proactive problem-solver with the ability to see the bigger picture. You enjoy negotiating resolutions between parties with different perspectives.Customer-Focused: You are customer-centric and always strive for the best possible service and solution.Communicator: You are a confident communicator who can adapt your style to make every customer feel heard and supported.Organized: You are well-organized and detail-oriented, and you are comfortable working towards deadlines and targets.Team Player: You enjoy working in a team and supporting your colleagues.Languages: You are fluent in German, English and Dutch of French.What You Will Get In ReturnSalary & Benefits: A competitive salary with meal vouchers, transport costs, and more.Flexibility: Fully flexible working hours and a good work-life balance.Development: Opportunities to grow within the company, with access to well-being services and an on-site restaurant.International Environment: You will work in an international setting and collaborate with colleagues from all over the world.
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Customer Care | ENG
il y a 3 semaines
Ghent, Belgique Adecco Belgium Temps pleinJob description Join the Volvo Group, a global leader in sustainable transport solutions. As part of the trucks division, you'll support customers across Europe — ensuring their vehicles get back on the road quickly and smoothly. If you're fluent in German, French, and English, and passionate about solving problems and helping people, this could be your...
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Freelance Business Development Manager
il y a 1 semaine
Ghent, Belgique The Corner Office Temps pleinRole:As a Business Manager at you take the lead in expanding our customer base by identifying, engaging and converting new prospects. You drive the full sales cycle : from opening doors to closing strategic deals, while acting as a credible advisor supported by our internal experts. Your strong industry insight enables you to spot high‑value opportunities,...
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Ghent, Belgique Adecco Belgium Temps pleinJob description At Volvo, they are looking for an enthusiastic customer service representative to join their Central-East team and contribute to their mission of getting vehicles back on the road quickly and efficiently. Your duties: Provide first line support for international breakdowns: Wherever our customers are in Europe, you will be there to help them...
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Customer Manager
il y a 3 semaines
Ghent, Belgique EMAsphere Temps pleinHelp our customers turn data into confident decisions About EMAsphere EMAsphere is a fast-growing SaaS scale-up offering a cloud-based performance management platform. We help decision-makers gain clarity and confidence by turning financial and operational data into actionable insights. With 60+ employees and offices in Louvain-la-Neuve, Ghent and Paris, we...
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Ghent, Belgique Cross Border Talents Temps pleinReady to take your sales and marketing skills to the next level? We’re looking for a German-speaking Sales Specialist with a passion for digital advertising (Google Ads, online campaigns, performance marketing) to join our international team in sunny Barcelona. Relocation bonus available for candidates moving from abroad. Hybrid work options offered. What...
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Customer Manager
il y a 3 semaines
Ghent, Belgique EMAsphere Temps pleinHelp our customers turn data into confident decisions About EMAsphereEMAsphere is a fast-growing SaaS scale-up offering a cloud-based performance management platform.We help decision-makers gain clarity and confidence by turning financial and operational data into actionable insights.With 60+ employees and offices in Louvain-la-Neuve, Ghent and Paris, we are...
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Customer Manager
il y a 3 semaines
Ghent, Belgique EMAsphere Temps pleinHelp our customers turn data into confident decisions 🚀About EMAsphereEMAsphere is a fast-growing SaaS scale-up offering a cloud-based performance management platform.We help decision-makers gain clarity and confidence by turning financial and operational data into actionable insights.With 60+ employees and offices in Louvain-la-Neuve, Ghent and Paris, we...
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Sales Manager Central Europe
il y a 13 heures
Ghent, Belgique Spiromatic Temps pleinArea Sales Manager Central EuropeOn behalf of Spiromatic, a leading international provider of integrated ingredient handling and fermentation systems for the industrial baking industry, we are currently looking for an Area Sales Manager Central Europe.Spiromatic designs and delivers tailor-made automation solutions for the industrial baking industry. The...
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Customer Success Manager
il y a 13 heures
Ghent, Belgique Docbyte Temps pleinAbout DocbyteDocbyte builds the digital trust layer of Europe.Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector.As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer...
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CFO for a fast growing enterprise in transport and retail services
il y a 2 semaines
Ghent, Belgique WhatJobs Temps pleinFunctie omschrijving Proven success as the CFO or number two in an entrepreneurial environment. Entrepreneurial mindset (experience in LBO is a plus) Besides the strategic mind he/she has to act operational and needs to have a hands‑on mentality. Manage investor relationship as well as corporate banking, including proposing and setting financial guidance....
