Customer Service Account Manager
il y a 1 jour
Customer Service Expert (B2B/ EDI/ XML/ FR-NL-EN) Mission Act as the single point of contact for a dedicated client portofio within this department and being responsible for monitoring contractual aspects at operational and commercial level within the company.Responsibilities As Customer Service Specialist, your role will be to:Serve as the primary point of contact for clients after the sale and guide them throughout their customer journey.Monitor the day-to-day production of the customers in your portfolio and be responsible for all related administrative tasks.Address and resolve customer issues in a timely and effective manner, coordinating with internal teams as needed.Ensure clients are satisfied with the services provided, handle complaints, and propose solutions to meet their needs.Proactively engage with clients to understand their evolving needs and propose value-added solutions or service upgrades.Foster long-term relationships with clients to enhance loyalty and maximize the value of each account.Ensure the correct application of contracts and monitor budgets in collaboration with the sales team.Profile As Customer Service Specialist, you haveMinimum 3+ years of experience in complex B2B Customer Service environment Strong affinity with IT environments (EDI, API, XML, data flows, integrations – no coding required but good understanding)Good knowledge of EDI ( E-invoicing )Experience in root cause analysis – managing efficient client communication despite missing information'sExcellent prioritization, organization and stress management skillsFluent in French & Dutch, EnglishSolution-oriented, action-driven and comfortable handling escalationsWe Offer A competitive salary package – including extra-legal benefits such as a company car or mobility budget, collective bonus, group & hospitalisation insurance and meal vouchers.Autonomy and flexibility with a direct impact on Speos' growth.A stimulating and evolving role with exciting challenges, opportunities and innovative projects.A dynamic team within a family-oriented corporate culture.A unique atmosphere fostering collaboration and conviviality.You will join a diverse team of highly talented colleagues, with room for ideas, initiative and professional development.Why Speos?Speos is an innovative and leading Belgian company that develops solutions designed to equip organisations with optimised and secure administrative and financial processes.Speos manages all aspects of outgoing document flows, from document generation to distribution via printed and digital channels.Our ultimate goal is to ensure the success of our clients' administrative and financial processes, allowing them to fully focus on their core business.Speos' strategy and its position as a subsidiary of the bpost group since 2001 make us the No. 1 reference in our field in Belgium. This recognition comes from our ambitious management, cutting-edge technological expertise and proven customer service.
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Key Account Manager B2B
il y a 3 jours
Belgium Oystershell Temps pleinIntroductionOystershell (www.oystershell.com), headquartered in Ghent, Belgium, develops innovative consumer healthcare products grounded in science and design. Oystershell Laboratories (OLAB) is our international B2B business unit, partnering with major pharmaceutical companies and strong regional "local heroes" to commercialize our innovations...
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Customer Success Manager
il y a 1 semaine
Belgium Trend Micro Temps pleinCustomer Success ManagerLocation: Belgium / Cork / BeluxTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, our unified cybersecurity platform protects over 500,000 organizations and millions of individuals across...
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Customer Success Manager
il y a 3 jours
Belgium Runeasi Temps pleinCompany DescriptionRuneasi recently joined the ranks of Belgium's fastest-growing AI scale-ups. Runeasi is born out of research at KU Leuven, with the founders having more than 70 years of combined domain expertise in biomechanics. The company is committed to translating cutting‐edge science and technology into practical tools that improve physical health...
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Freelance Customer Service Manager EMEA
il y a 1 semaine
Belgium Hays Temps pleinDiegem | Freelance Customer Service Manager | English | International environment | Assignment for minimum 3 months Your new company Our client is an international company in Diegem and is looking for reinforcement for their customer service team through Hays. You will be working in a dynamic team with motivated colleagues in a growing and profitable...
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International Key Account Manager
il y a 1 jour
Belgium Aminolabs Nutrition Temps pleinAs a leading producer of food supplements, we supply internationally renowned brands in sports nutrition, health, and pet supplements. By combining innovative concepts with a flexible and high-quality production process, we have secured a strong position in the market.To further strengthen our sales team in Belgium, we are looking for a INTERNATIONAL KEY...
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Junior Account Manager
il y a 3 jours
Belgium doctoranytime Belgium Temps pleinWho we are ? The goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid...
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Account Manager
il y a 3 jours
Belgium SKINN Temps pleinSKINN is looking for a senior, sales-driven Account Manager with a strong commercial mindset and a clear affinity for branding, design and strategy. You work with ambitious, often international clients and build long-term relationships at a senior level.You are the main point of contact for clients, think proactively and combine commercial drive with a sharp...
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Business Development
il y a 1 jour
Belgium Aricoma Temps pleinJob Offer – Business Development & Account Manager (EU Institutions)Location: EUCompany: AricomaContract: Full-time (Freelance or Employment)Sector: IT Services – Framework Contracts (FwCs), Time & Means (T&M), Digital TransformationAbout AricomaAricoma is a leading European provider of IT services, digital solutions, and consulting. We support European...
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Customer Service
il y a 1 jour
Belgium Tosca Temps pleinABOUT TOSCATosca is a global leader in reusable packaging and pooling solutions that service the supply chain end to end. Re-use is the key word as Tosca facilitates moving away from single use packaging towards a circular model of reusable packaging with its robust portfolio of plastic containers, pallets, bins, crates and more. We focus on optimizing the...
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Customer Service Representative BENELUX
il y a 1 jour
Belgium Falk&Ross Europe Temps pleinAbout Falk & RossFalk & Ross is one of Europe's leading textile wholesalers for promotional wear, merchandise, and workwear. Our mission is to deliver quality, service, and reliability, enabling our partners to present their brands in the best possible way.With a strong international network, modern logistics, and a dedicated team, we are shaping the future...
