Guest Relations Officer
il y a 3 heures
The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations.The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests' personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services.Qualifications:SHIPBOARD Employment type.Ability to speak English clearly, distinctly and cordially with guests.Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency).2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.Guest services shipboard experience is an advantage.Essential duties and responsibilities:Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alikeResponds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listeningChampioning strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysisReadily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and toolsAs an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
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Guest Relations Officer
il y a 5 heures
Brussels, Belgique Celebrity Cruises Temps pleinThe Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest's...
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Guest Relation Internship
il y a 1 semaine
Brussels, Belgique Holiday Inn Brussels Airport Temps pleinThe Holiday Inn Brussels Airport is a prime destination for travellers seeking to combine comfort, convenience, and top-notch service. Nestled near one of Europe's most dynamic airports, our hotel is more than just a place to stay—it's a haven of comfort and camaraderie. We strive to deliver an unforgettable experience to each guest, and we're looking for...
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Customer Relations Officer
il y a 2 jours
Brussels, Belgique Talentus Temps pleinTalentus is de partner bij uitstek voor het uitstippelen van je carrièrepad! Wij streven naar een ideale match tussen je ambities en de visie van onze klanten. **Onze missie?** Samen bouwen aan je professionele toekomst! **Functie**: Zoals reeds vermeld ben jij de persoon die verantwoordelijk zal zijn voor het beheer, de implementatie, de uitwerking en het...
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Front Office Internship
il y a 2 jours
Brussels, Belgique Pandox Belgium Temps pleinNestled in the heart of Brussels, **DoubleTree by Hilton Brussels City** combines contemporary comfort with timeless elegance. Our hotel boasts stylish accommodations, modern amenities, and a dedication to unparalleled guest service. Are you seeking an **exciting internship** in the hospitality industry where you can showcase your **passion for customer...
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Front Office Internship
il y a 1 semaine
Brussels, Belgique Hotel Indigo Brussels City Temps pleinAre you looking for an exciting adventure in the world of hospitality? Hotel Indigo Brussels City is seeking an energetic intern to join our team as a Front Office Trainee. If you're seeking a rewarding experience full of surprises, you're in the right place!Are you searching for an exciting internship in the hospitality industry where you can showcase your...
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General Management Trainee
il y a 2 semaines
Brussels, Belgique The Hotel. Brussels Temps pleinAre you looking for an exciting internship opportunity in the heart of Brussels? The Hotel Brussels is offering a unique internship Management program designed to provide valuable hands-on experience in three key areas: Project Management, HR Support, and Daily Hotel Operations. Join our team and gain insights into the dynamic world of the hospitality...
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General Management Trainee
il y a 2 jours
Brussels, Belgique The Hotel. Brussels Temps pleinAre you looking for an exciting internship opportunity in the heart of Brussels? The Hotel Brussels is offering a unique internship Management program designed to provide valuable hands-on experience in three key areas: Project Management, HR Support, and Daily Hotel Operations. Join our team and gain insights into the dynamic world of the hospitality...
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Hotel Director
il y a 5 jours
Brussels, Belgique Royal Caribbean Group Temps pleinThe Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise...
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Fundraising & Investor Relations Associate
il y a 2 semaines
Brussels, Belgique Top Tier Access Temps pleinTop Tier Access (TTA) is a private equity fund of funds investing internationally across leading buyout, growth and venture managers. We work with more than 300 investors – entrepreneurs, family offices and institutions – and consider it a privilege to serve them. Our team is deliberately small, which leaves space for people who enjoy responsibility...
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Fundraising & Investor Relations Associate
il y a 1 semaine
Brussels, Belgique Top Tier Access Temps pleinTop Tier Access (TTA) is a private equity fund of funds investing internationally across leading buyout, growth and venture managers. We work with more than 300 investors – entrepreneurs, family offices and institutions – and consider it a privilege to serve them. Our team is deliberately small, which leaves space for people who enjoy responsibility...
