Key Account Manager Office

Position Summary

As B2B Key Account Manager Office (Business & Institutions), you will be responsible for the growth of the Nespresso footprint within the strategic Belgian Office key account universe (all companies having more than 250 employees).

Your main mission is to grow the KA Office business by acquiring new customers as well as by actively developing and expanding your portfolio of around 50 existing accounts, unlocking their full potential through proactive business development initiatives.

You bring the Nespresso Office strategy to life by implementing commercial and marketing activities aiming to (over-)achieve the yearly growth objectives, with a strong focus on initiative, visibility and impact in the market.

A day in the life of a B2B Key Account Manager Officer

• analyze and know the market, be on top of future trends and developments by a hands-on approach and by leveraging a strong network of trendsetters and important decision makers and influencers, actively investing time in networking, events and field presence
• build your annual account plan for the customers in your portfolio, define concrete growth levers and take ownership of their execution
• collaborate closely with your B2B stakeholders (marketing, sales support, customer relationship center, …) to grow the value and lifetime of your customers
• acquire new key accounts by activating your prospection plan, being constantly on the lookout for opportunities, and by leveraging your network and your active presence at industry, customer and networking events
• bring the right value speech and offer, together with your colleagues, all support needed to convince prospects to sign up for Nespresso, to assure their smooth onboarding and to extend their lifetime
• establish your monthly sales forecast, analyze the performance of the customers in your scope and take appropriate actions to (over-)achieve the Business KPI’s
• manage your own budget (allowances, commercial gestures, ...) and offer support to the co-pilot to set accruals and manage the kickback bonuses

What will make you successful

• university degree in Commercial, Sales, Marketing, Economics or equal through experience
• at least 3 - 5 years of (key account) sales experience with proven track in previous sales roles
• fluency in Dutch, French and English
• ideally having an existing relevant key account network (in B&I and office catering) and experience in value- and consultancy selling
• affinity with premium brands and strong passion for the product
• having strong work ethics and integrity                   
• persistent and convincing, with a strong drive to go beyond expectations
• relationship builder with strong interpersonal and very good networking skills, comfortable expanding their network beyond formal settings
• creative, open mind and solution focused 
• energized by tough challenges, ambitious and motivated by outperforming targets
• able to act independently respecting company policies, guidelines and strategies     
• excellent analytical skills
• ability to work under pressure
• willing to go the extra mile for a strategic portfolio, by showing high engagement, flexibility and a strong sense of ownership

What we offer 

• A permanent contract in a passionate team of colleagues working closely together in a very human-oriented working environment
• high team orientation, high brand and company pride, and motivated and ambitious colleagues
• competitive and attractive terms of employment, including a 13th month, a company car, net expenses, and a range of additional benefits.

At Nespresso, we believe that every individual deserves the utmost respect and should be treated as such. It is important that everyone feels welcome and safe at Nespresso, regardless of gender, religion, cultural background, age, disability or sexual orientation. Nespresso consciously works to create diverse, passionate teams.

You make the difference. Who else?