Customer Service Containers

What we offer
• The opportunity to join a family-owned group with an international presence in the transport and logistics sector.
• A varied role combining customer service, administrative follow-up and operational coordination.
• A dynamic working environment where teamwork, communication and a customer-oriented approach are essential.
• The opportunity to work closely with different internal departments and contribute to customer satisfaction. Responsibilities Customer Service & After-Sales Support
• Handle after-sales enquiries, covering commercial, administrative and operational aspects.
• Communicate with customers by email and telephone regarding rates and charges, loading and unloading arrangements, transport details and other enquiries.
• Provide customers with clear and accurate information and ensure their requests are handled efficiently.
• Maintain a professional and customer-oriented approach when dealing with questions, complaints and operational issues. Complaint Management & Follow-up
• Gather all relevant information required to investigate customer complaints.
• Ensure appropriate follow-up of each case and forward complaints to the relevant Operations and Invoicing departments.
• Coordinate with the relevant internal teams to ensure complaints are handled efficiently.
• Keep track of ongoing cases and ensure that the necessary information is communicated to the relevant stakeholders. Operational Coordination & Problem-solving
• Independently investigate operational enquiries and identify appropriate solutions.
• Liaise with the Dispatch team or consult the Planning department when necessary to obtain the required information.
• Coordinate with internal departments to resolve customer issues and ensure an effective flow of information.
• Contribute to smooth daily operations by providing accurate information and ensuring timely follow-up of customer requests. Profile Education & Experience
• You hold a bachelor's degree or have equivalent professional experience.
• You have at least 2 years of experience in the transport sector, ideally in a customer service role.
• Experience in transport-related customer service is considered a strong asset.
• You have a good understanding of customer service processes and the operational aspects of transport. Languages
• You are proficient in Dutch, English and French, both spoken and written. Personal Skills
• You have a strong customer focus and a service-oriented mindset.
• You possess excellent communication skills and are comfortable interacting with customers by email and telephone.
• You are accurate, detail-oriented and well organised.
• You have strong problem-solving skills and can work independently to find solutions.
• You are able to work under pressure and manage competing priorities.
• You are a team player who collaborates effectively with different departments.
• You have good administrative skills and ensure rigorous follow-up of files and customer requests.
• You combine a commercial mindset with a strong commitment to customer satisfaction. About JOST Founded in 1958, JOST is a family-owned group and a leading player in the transport and logistics sector across Europe and Tunisia. We provide tailored road and multimodal transport solutions, as well as warehousing and logistics services. A few key figures:
• More than 4,000 employees across 10 countries
• 2,100 trucks and 4,500 trailers
• 810,000 m² of warehousing space across Europe
• €441 million in consolidated revenue
• 54 companies operating across 5 currencies Joining JOST means becoming part of a growing family-owned business with international ambitions and a continuous commitment to innovation in the transport and logistics sector.