Service Delivery Manager

#HumanizingTechnology About Seidor SEIDOR helps organisations transform and remain competitive through technology and innovation, always putting people first. With more than 8,000 professionals across 45 countries, we are a diverse and inclusive global team committed to talent, equal opportunities, and sustainable growth. Will you join us in humanizing technology? We are looking for a Service Delivery Manager to join our team in Brussels, working hybrid. WHAT WILL YOU DO IN YOUR DAY-TO-DAY?
• Overall service coordination, delivery management, operational oversight, customer communication and service performance.
• Plan and manage projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, quality, and resource constraints.
• Define project objectives and business outcomes in close collaboration with the Business Manager, project sponsors, and key stakeholders.
• Develop and maintain comprehensive project plans, covering scope, schedule, budget, resources, quality, risks, dependencies, and milestones.
• Lead and coordinate project teams, assigning responsibilities, monitoring performance, reviewing deliverables, and ensuring effective collaboration.
• Monitor project progress and performance, tracking costs, timelines, resources, risks, issues, and deliverables against approved plans and tolerances.
• Manage risks, issues, dependencies, and changes, implementing corrective actions and obtaining the required approval for changes to scope, schedule, or budget.
• Coordinate project governance, including progress meetings, working groups, reporting, quality reviews, and decision-making processes.
• Manage stakeholders and communication, using structured stakeholder mapping, communication plans, and regular status reporting aligned with the project governance framework.
• Ensure quality and compliance by maintaining project and quality plans and verifying that deliverables meet agreed requirements and standards.
• Provide effective project leadership, motivating team members, fostering collaboration, and supporting the development of skills and expertise.
• Report project status to stakeholders and management, providing accurate and timely information on progress, risks, costs, resources, and expected outcomes. Requirements WHAT DO WE EXPECT FROM YOU?
• If holding a Master’s degree: min 10 years of experience.
• If holding Bachelor’s degree: min 12 years of experience
• using recognised project management methodologies, such as PRINCE2, PMBOK, and Agile frameworks, including Scrum Management, Lean Agile, or equivalent.
• developing and maintaining project plans, including resources, risks, dependencies, milestones and quality.
• 5 years of experience working with project management software such as JIRA and Microsoft Project.
• 5 years of experience using collaboration platforms such as Confluence and SharePoint or equivalent.
• 10 years of experience in identifying issues, analysing causes, and proposing solutions.
• 10 years of experience in producing structured technical documentation, reports, specifications and presentations.
• English: level C1 Certificates And/or Standards One of the following or an equivalent certification:
• PM2
• Project Management Professional (PMP)
• PRINCE2 Nice To Have
• 3 years of experience using case management systems or similar, i.e. systems managing documents and / or files with workflow, business rules, database management and backoffice functionality for querying, analysis or reporting.
• 1 year of experience of EU rules on data protection.
• 1 year of experience with Artificial Intelligence concepts.