German/English Customer Care Associate

Il y a 13 heures

Brussels, Brussels-Capital, Belgique Qover Temps plein

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Who we are : About Qover: We are Qover, a leading insurtech scale-up that has raised $100 million. With an international team of 160+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences — creating meaningful connections with their community and enabling their success. Since Qover was founded in 2016, our co-founders have had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders — a global safety net. Our platform protects 15M+ users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, and Monzo, among many others. .
Visit our website for more about what we do What you’ll do 🛠 As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in German and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding. In this role you will: ● Handle customer inquiries via email and phone in German and English ● Listen, understand and summarise customer needs clearly ● Guide customers through procedures and help them with claims information ● Track and log requests, complaints and outstanding actions ● Translate insurance language into clear, customer-friendly explanations (training provided) ● Support inbound sales conversions by providing helpful product insights ● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates No worries if you’re new to insurance – we provide comprehensive training to set you up for success 💪 Who we’re looking for 💡 ● Native-like proficiency in German and English (both written & spoken)
- Any additional language (German, French etc.) is a plus. ● Young graduate with a MA or BA degree in languages, business or related. ● A passion for excellent customer service ● Prior experience in customer support or handling customer calls is a plus ● Comfortable with computers and quick to learn new systems ● Able to multitask and prioritise effectively in a fast-paced setting ● A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment What’s in it for you:
• A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
• 28 days off (8 extra days on top of the 20 legal days)
• A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
• A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
• A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
• The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs

German/English Customer Care Associate

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German/English Customer Care Associate

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