Senior Incident Analyst
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.
Key Responsibilities
- Investigate and analyse complex functional and technical incidents.
- Identify root causes and assess business impacts.
- Coordinate with development, infrastructure, and external vendors to resolve incidents.
- Perform data analysis and troubleshooting using SQL.
- Maintain incident documentation and contribute to the knowledge base.
- Support Problem Management by identifying recurring issues and improvement opportunities.
- Produce operational reports and communicate incident status to stakeholders.
- Participate in continuous improvement initiatives across Incident and Problem Management processes. Required Skills & Experience
- 5+ years of experience in Incident Management, Functional Analysis, Application Support, or a similar role.
- Strong analytical and troubleshooting skills.
- Solid experience with SQL and data analysis.
- Experience using ITSM tools such as Jira, ServiceNow, Azure DevOps, or similar.
- Good understanding of Incident, Problem, and Change Management processes.
- Ability to work in a complex enterprise environment with multiple stakeholders. Nice to Have
- Experience within the utilities or energy sector.
- Knowledge of Agile/Scrum methodologies.
- ITIL Foundation certification.
- Experience working with large-scale business-critical applications. Languages
- Fluent English.
- French and/or Dutch Senior Incident Analyst in Brussels, Belgium
-
Senior Business Analyst
Il y a 2 jours
Brussels, Brussels Region, BRU, Belgique Almaviva Group Temps pleinJob description • Evaluate business context, drivers, and expected outcomes to ensure alignment with strategic goals and stakeholder expectations. • Elicit, validate, and document business needs using structured techniques to ensure clarity and traceability. • Assess current and target business models to identify value streams, capabilities, and...
-
Senior Business Analyst
Il y a 2 jours
Brussels Metropolitan Area, BRU, Belgique Asenium Consulting Temps pleinAsenium is looking for a **Business Analyst** to support banking transformation within Risk & Credits. You will focus on in-life lending processes and credit data systems, connecting business needs with functional solutions across the credit lifecycle. **Responsibilities:** - Gather, analyse and translate business needs into functional requirements and...
-
Senior Business Analyst
Il y a 2 jours
Brussels Metropolitan Area, BRU, Belgique twenty8 Temps plein**Twenty8** is an independent firm delivering IT services to international organizations, with a focus on supporting digital transformation, business development, and customer-centric solutions. We collaborate closely with European Union public institutions and agencies, helping skilled professionals navigate and grow in their international careers. We are...
-
Freelance Senior Business Analyst
Il y a 2 jours
Brussels, Brussels Region, BRU, Belgique Gravitas Recruitment Group (Global) Ltd Télétravail Temps pleinBrussels, Belgium 🏠 Hybrid Working (50% onsite / 50% remote) 📅 Start: November 2026 📆 Long-term freelance assignment until December 2027 The Opportunity For a leading international financial institution, we are looking for an experienced **Freelance Senior Business Analyst** with a strong background in **Credit, Lending and Banking...
-
Senior Investment Analyst in Brussels
Il y a 2 jours
Brussels, Brussels Region, BRU, Belgique Michael Page Temps plein- Enter a dynamic and fast paced environment. - Lead the M&A process with the M&A Director. **About Our Client** Join a high-impact M&A team at the heart of an ambitious growth strategy across Belgium and Europe. Working on strategic acquisitions, you'll play a key role in identifying opportunities, evaluating investments, securing financing, and supporting...
-
Senior Data Analyst l EU Institutions Project l Brussels
Il y a 2 jours
Brussels, Brussels Region, BRU, Belgique SEIDOR Temps plein#HumanizingTechnology **About Seidor** SEIDOR helps organizations transform and stay competitive through technology and innovation, always putting people first. With over 8,000 professionals in 45 countries, we are a diverse and inclusive global team committed to talent, equal opportunities, and sustainable growth. Will you join us in humanizing...
-
Business Analyst Senior
Il y a 2 jours
Brussels Metropolitan Area, BRU, Belgique Cherry Pick Temps pleinLe contexte Notre client est un **opérateur ferroviaire** , issu d'une fusion. Ses processus opérationnels et ses outils restent **hétérogènes d'une entité à l'autre** , et il les rationalise. Dans un contexte d' **ouverture à la concurrence** , un programme de transformation porte sur deux sujets : la **supervision des opérations** et...
-
Senior Business Analyst
Il y a 2 jours
Brussels, BRU, Belgique AlmavivA do Brasil Temps plein- Evaluate business context, drivers, and expected outcomes to ensure alignment with strategic goals and stakeholder expectations. - Elicit, validate, and document business needs using structured techniques to ensure clarity and traceability. - Assess current and target business models to identify value streams, capabilities, and operational impacts. - Map...
-
Senior Business Analyst
Il y a 2 jours
Brussels, Brussels, Belgium, BRU AlmavivA de Belgique Temps plein• Evaluate business context, drivers, and expected outcomes to ensure alignment with strategic goals and stakeholder expectations. • Elicit, validate, and document business needs using structured techniques to ensure clarity and traceability. • Assess current and target business models to identify value streams, capabilities, and operational...
-
Functional Analyst
Il y a 2 jours
Brussels, Brussels Region, BRU, Belgique Capco Télétravail Temps plein**About Capco** Capco is a global technology and business consultancy focused on the financial services and energy sectors. We combine deep industry expertise with innovative thinking to help our clients transform their businesses, modernize their technology landscapes, and deliver exceptional customer experiences. At Capco, you will work in an...