Associate Case Manager M/F

il y a 3 semaines

Brussels, Belgique Gilead Sciences Belgium BV Temps plein

Description


 

Kite, a Gilead Company, is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors.

The position

We currently have an exciting opportunity for an Associate Case Manager / Business Support supporting and reporting to the Business Unit Director of Cell Therapy in Belgium and based in Diegem. This role combines the primary purpose of case management (70%) and in addition will support the cell therapy business on an operational level (30%).


As Associate Case Manager, you are responsible for monitoring all activities and successfully facilitating a patient’s case from program enrollment through case completion, while providing an exceptional customer experience throughout the entire process. In this role, you manage the response to enquiries from healthcare providers, hospital team members, and Kite/Gilead counterparts surrounding the cell therapy journey. In addition, you ensure the business unit team is running smoothly by providing support to the business unit team in various tasks.

Key Responsibilities as a Case Manager

Support and own cell journey from apheresis to final product delivery Provide excellent partnership and customer service to our external stakeholders as well as close collaboration with key internal stakeholders (Commercial Operations, Cell Therapy Account Managers, Quality teams, Cell Order Management team (EUCom), etc.) Contribute to the development and maintenance of the KK platform and ensure that all localized content is approved, kept up to date First point of contact of external customers for different issues such as medical advice or quality issues, triaging external request to internal key stakeholders Partnership with and first point of contact for all Qualified Treatment Centers (QTC)s, especially but not only to center CAR T Coordinators Acts as the interface between the Kite/GILEAD and Quality teams regarding site identification, approval, site training, preparation and conduct of Dry Runs Conduct training sessions to enhance clients’ skills and knowledge in utilizing Kite Konnect software effectively. Assist Kite teams with maintenance, updates, accuracy of Kite Konnect and ACM applications (SPC links, Kite/GILEAD contact information, privacy statement, patient acknowledgement form, etc.) In alignment with BUD and CTAM, prepare, organize, and attend to at least one yearly visit to each QTC Partner and engage with other Case Managers colleagues to optimize and streamline case management processes and plan for potential back-ups

Key Responsibilities as a Business Support

Provide general support to business unit team (or XF team – to be adapted), amongst others, manages inventories of promotional materials, planning and organization of internal meetings, conferences and congresses, contracting, management of contract and PO’s, creating marketing resources and materials, monthly updates of commercial OPEX, assist with compliance approvals and upload in the system Enhance productivity and efficiency in operations. Streamline logistic workflow processes by identifying and eliminating

Knowledge & Skills:

Being patient-oriented, doing everything possible to keep the patient journey as short as possible Always deliver exemplary customer service to internal and external stakeholders Strong ability to coordinate with both customer and non-customer facing cross-functional partners to rapidly address customer issues Excellent communication and interpersonal skills with the ability to establish effective relationships with a range of internal cross-functional teams, healthcare provider team(s) and customers Ability to look beyond day-to-day activities to identify and communicate opportunities for enhanced efficiency and/or customer experience Precision and accuracy in data validation and verification and excellent in planning, organizing and time management Proven problem-solving ability and willingness to work “hands on” Good project management, high standard of responsibility, speed and flexibility. Thrive in a dynamic environment, get energy from ad-hoc activities and resilience under pressure

Experience

Bachelor’s degree and 3+ years of relevant experience in customer service or customer-facing administration Preferably experience in a life science, healthcare, or clinical trial environment. Some knowledge of pharmaceutical processes, understanding of personalized medicine and the environment of different hospitals would be an advantage Experience of using complex IT systems or portals in the fields of supply chain management, customer service, procurement Fluency in English , French and Flemish in written & spoken language Experience with data management, MS Office (Excel and PowerPoint), invoicing systems

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.


For Current Gilead Employees and Contractors:

Please log onto your to apply for this job.

  • Intern/associate Consultant

    il y a 3 semaines

    Brussels, Belgique Simon-Kucher & Partners Temps plein

    **To support the teams working on our exciting projects, we are looking for** **Intern/Associate Consultant (M/F/d)**: **In Belgium** - Brussels **What makes us special**: - Projects that focus on growth, have a positive impact, and truly matter - Helpful, enthusiastic colleagues and a fantastic team spirit - Training and development opportunities -...

  • Management Associate

    il y a 4 semaines

    Brussels, Belgique Samlino Group Temps plein

    Do you thrive in a fast-paced environment where you gain a tremendous amount of strategic and operational responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? And are you curious or passionate about financial products? If so, you might be our next Management Associate. Last year,...

  • Legal Associate

    il y a 4 semaines

    Brussels, Belgique Viva Wallet Temps plein

    **More specifically, as a Legal Associate you will**: - Be responsible for the provision of legal support and advice to the group’s divisions mainly in the wider area of corporate and commercial law (e.g. company’s law, consumer law, banking and finance) as well as with respect to operational and compliance issues (e.g. AML, Payments, rules imposed by...

  • Associate Principal/Principal

    il y a 2 semaines

    Brussels, Belgique Charles River Associates Temps plein

    ResponsibilitiesWe are currently recruiting economists at the Associate Principal and Principal level for our Brussels office. We are interested in hearing from Masters, PhD candidates as well as experienced Consultants who have prior consulting and competition policy experience.Candidates, will be expected to rapidly take on genuine responsibility,...

  • Associate

    il y a 4 semaines

    Brussels, Belgique Spencer Stuart Temps plein

    Associates are expected to work pro-actively and efficiently on multiple client engagements through the combination of solid project management skills, proactive and quality search execution, ownership mentality and strong, team-oriented delivery to specific client needs. Each assignment is driven by a team, including at a minimum a Consultant, Associate and...

  • Data Scientist Associate Consultant

    il y a 3 semaines

    Brussels, Belgique IBM Temps plein

    Introduction Are you about to graduate or did you graduate in the past year? Are you an enthusiastic forward-thinker and eager to learn? At IBM Consulting we are always looking for superstars to work on multiple exciting projects, in a friendly and energetic working environment. If that is you, join us as an Associate Consultant! IBM Consulting’s...

  • Apam - Associate Relationship Manager

    il y a 4 semaines

    Brussels, Belgique ING Temps plein

    **Analyst/Associate Relationship Manager** Wholesale Banking / Sectors **A day in the life of an Analyst/Associate Relationship Manager*** You support the relationship manager in managing the client relationship. - You prepare commercial pitches / proposals together with the Relationship Manager / Sector Head. - You prepare briefing memos and advice for...

  • APAM - Associate Relationship Manager

    il y a 3 semaines

    Brussels, Belgique ING Temps plein

    Analyst/Associate Relationship Manager Wholesale Banking A day in the life of an Analyst/Associate Relationship Manager You support the relationship manager in managing the client relationship. ·You prepare commercial pitches / proposals together with the Relationship Manager / Sector Head. ·You prepare briefing memos and advice for client...

  • Account Manager Case

    il y a 4 semaines

    Brussels, Belgique Univar Solutions Temps plein

    Brussels, Belgium | August 30, 2023 | Sales Requisition ID: 11884 As a part of the Sales team you will contribute to developing and expanding Univar business in CASE R&P (Coatings, Adhesives, Sealants Elastomers. Rubber and Plastic Additives in order to execute the strategic objectives of the Sales department and the annual budget. Within the team you will...

  • Finance Manager

    il y a 3 semaines

    Brussels, Belgique Robert Half Belgium Temps plein

    For our client, a biotech company with lot of development projects, we are looking for a Finance Manager (h-f-x) For our client, a biotech company with lot of development projects, we are looking for a Finance Manager (h-f-x) Our client is a Biotech Company with lot of development projects. They are situated in the Liege area. Under the direct...

  • Sales Associate

    il y a 3 semaines

    Brussels, Belgique Michael Kors Temps plein

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! SALES ASSOCIATE At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each...

  • Sales Associate

    il y a 1 semaine

    Brussels, Belgique Cartier Temps plein

    Reference Code: 93849**Sales Associate - Brussels**: - Brussels, BRU, BE- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...

  • Associate Accounting and Reporting

    il y a 20 heures

    Brussels, Belgique MTS Associated Markets Temps plein

    MTS Associated Markets SA is an electronic financial platform where banks quote and trade government securities, regulated by National Bank of Belgium and FSMA. A team of four persons is responsible for the leadership, administration, client service and business development. The company is located in the center of Brussels and our working language is...

  • Associate Accounting and Reporting

    il y a 3 jours

    Brussels, Belgique MTS Associated Markets Temps plein

    MTS Associated Markets SA is an electronic financial platform where banks quote and trade government securities, regulated by National Bank of Belgium and FSMA. A team of four persons is responsible for the leadership, administration, client service and business development. The company is located in the center of Brussels and our working language is...

  • Associate Commercial

    il y a 3 semaines

    Brussels, Belgique Monard Law Temps plein

    **About this function**: One of our mission statements is ‘Really do what you truly love doing’. Are you passionate about commercial law? Would you like to work in a dynamic team of excellent lawyers for both national and international clients in very diverse sectors? Then we are looking for you to join our Commercial team in Hasselt. **About the...

  • Associate Employment Law Stibbe

    il y a 4 semaines

    Brussels, Belgique YouConnect NV Temps plein

    **Our Client** Stibbe is a leading independent Benelux law firm with main offices in Amsterdam, Brussels and Luxembourg, and branch offices in London and New York. With around 130 lawyers and 80 business professionals in its Brussels office, Stibbe provides its clients with the highest quality service in legal advice, transactions and litigation, covering...

  • Clinical Research Associate 2

    il y a 1 semaine

    Brussels, Belgique Veranex, Inc. Temps plein

    Veranex is the only truly comprehensive, global, tech-enabled service provider dedicated to the medical technology industry. Offering expert guidance from concept-through-commercialization, including product design and engineering, preclinical and clinical development, data management, market access, regulatory affairs and quality assurance, Veranex enables...

  • Eu - IT Expert: IBM Case Manager - Remote

    il y a 4 semaines

    Brussels, Belgique The White Team Temps plein

    **DESCRIPTION OF THE TASKS AND THE SCOPE OF COMPETITION** The external IT consultant shall support the European Commission in this endeavour by: - Designing the deployment architecture and fine-tuning it, ensuring performance, scalability, failure resilience, monitoring, backup, fail recovery and disaster recovery. - Configuring the IBM CM/FileNet suite in...

  • Associate Brand Manager

    il y a 2 semaines

    Brussels, Belgique Wonderful Pistachios & Almonds Temps plein

    **Company Description** Wonderful Pistachios & Almonds is the world’s largest grower and processor of almonds and pistachios. Our specialty crops are grown, processed and marketed under one entity, ensuring the finest quality every step of the way — from our trees to your hearts. Wonderful Pistachios & Almonds is a Division of The Wonderful Company,...

  • Communications Senior Associate, Europe

    il y a 4 semaines

    Brussels, Belgique CLASP Temps plein

    **About CLASP** CLASP is a non - profit organization that serves at the epicenter of collaborative, ambitious efforts to mitigate climate change and expand clean energy access through appliance and equipment efficiency. CLASP has worked in more than 100 countries since our inception in 1999. We are headquartered in Washington, DC, with teams in Europe,...