Field Service Team leader

il y a 2 semaines


Brussels, Belgique Verisure Temps plein

Join Our Team as a Field Service Team Leader at Verisure

Why Verisure?

Attractive Compensation : Competitive salary and comprehensive fringe benefits, including a company car, fuel card, phone, computer, meal vouchers, eco vouchers, and insurances. Work-Life Balance : Embrace a new way of working that prioritizes your wellbeing, with flexible hours and a focus on maintaining a healthy work-life balance. Professional Growth : Access numerous opportunities for career development, continuous learning, and professional certifications. Innovative Environment : Be part of a dynamic team that is committed to innovation and the use of cutting-edge technology. Collaborative Culture : Work in a supportive environment that values collaboration, community, and mutual respect. Impactful Work : Contribute to the safety and security of our customers, making a meaningful impact every day. Team Building : Participate in regular team-building activities and social events that strengthen team dynamics and create a fun workplace.
 

About the Role: As a Field Service Team Leader, you will play a critical role in managing the selection, onboarding, and follow-up of our Field Service Technicians. Your leadership will ensure our customers receive exceptional service, and you will oversee quality checks and support new field trials in close collaboration with other Operations departments.

Key Responsibilities:

Team Leadership : Recruit, motivate, and manage a team of Field Service Technicians, ensuring consistent quality and workflow. Performance Management : Drive excellent customer service through KPI tracking, performance evaluation, and people management. Objective Setting : Set, communicate, and evaluate team objectives to align with company goals. Problem Resolution : Act as the escalation point for urgent operational matters and customer complaints, providing swift and effective solutions. Continuous Improvement : Foster a culture of continuous improvement in coordination with Coaches and our Competence Center. Process Optimization : Implement and suggest improvements for workplace processes to enhance efficiency and effectiveness. Reporting : Provide regular management reports on team performance and successes.

Qualifications:

Proven Leadership : Demonstrated experience in people management, with the ability to inspire and lead a team. Language Proficiency : Proficiency in Dutch and French; English is a plus. Customer Focus : Strong customer- and result-oriented mindset, with a focus on KPI follow-up. Project Management : Experience in project, product, or process management is an asset. Industry Knowledge : Experience in the security industry is an advantage.
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