Service Manager

il y a 2 semaines


Brussels, Belgique CGI Temps plein

Position Description:

Are you ready to be a key player in our Onboarding Team, where you'll manage as a Team leader , authorization card designs and enforce predefined rules and agreements outlined in our central ITB policy?

As a central component in Application Onboarding, our team collaborates with various stakeholders to find solutions, create role definitions, and uphold centrally defined design principles. We're also committed to ensuring additional function separations based on pre-determined criticality levels of data and applications.

Your role in our team

Introduction and Collaboration:
Initiate contact with application owners and technical teams to explain the new working methods, performed once per department/team.

Requirements Analysis:
Discuss, analyze, and document application requirements while effectively communicating expectations to the application team.

Configuration Preparation and Execution:
Prepare and execute configurations based on documented requirements, initially performed in a test environment.

Testing and Evaluation:
Test the executed configuration with the application team/business to ensure alignment with their expectations.

Production Deployment:
Only when the setup meets expectations, implement the configuration in the production environment.

How you strengthen our team
Guide application owners in defining their needs and preferences regarding role definitions.

Support application owners in the renewal/implementation of their role definitions.

Assist application owners in defining assignment rules for their role definitions.

Guide application owners in migrating to the updated role definitions.

Support the Identity team in the updated role definitions.

Ensure uniformity across various role definitions.

Prioritize applications for role definition renewal.

Monitor and schedule renewed role definitions based on prioritization.

Understand role definitions from the Identity perspective.

Comprehend broader needs and challenges alongside role definitions from application owners, offering support and advice.

Innovate and implement new processes for application onboarding.

Establish standards, templates, and documentation to standardize the onboarding process.
Communicate regularly with all involved parties in the onboarding process, covering status updates and planning.

Prioritize and schedule new and existing integration requests based on the agile methodology.

Native Dutch with good communication in English
Education : Bachelor or master degree with a focus on Information Technology, or equivalent
Level : Senior (Team leader)

Why CGI?
CGI is one of the world's largest IT consultancy companies. Our people keep Belgium running. Government institutions, banks, infrastructure organization's, energy and utilities, manufacturing and life sciences companies are CGI's clients . We work on interesting projects that touch the everyday lives of millions of people. We have a regional presence, reinforced with global domain expertise, our ecosystem and colleagues spread across the globe.

We are proud of the impactful projects we make a success together with our colleagues.

At CGI, we value diversity and inclusion as it not only promotes collaboration, but also often leads to better results. We look forward to your contribution to our team
Working in small self-managing teams consisting of experts in your field.
- Directing your own career with the space to keep developing yourself.
- You work with the latest technologies.
- An excellent salary and attractive fringe benefits
- An immediate permanent contract
-- And the opportunity to become a CGI shareholder

Join our team of experts and apply now
If you are passionate about application onboarding, thrive in a collaborative setting, and are ready to make a strategic impact, apply now and be a part of our team. Your journey towards shaping seamless application integrations starts here
Questions about the position? Ask them to Bart Jansen, Director Consultant Services , Energy and Utilities, , .
For more information about the application procedure, please contact recruiter Fabienne Philips



  • Brussels, Belgique Odyssee Field Service Temps plein

    **Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...


  • Brussels, Belgique Odyssee Field Service Temps plein

    **Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...


  • Brussels, Belgique Odyssee Field Service Temps plein

    **Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...


  • Brussels, Belgique Odyssee Field Service Temps plein

    **Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...


  • Brussels, Belgique Odyssee Field Service Temps plein

    **Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...

  • Project Manager

    il y a 3 semaines


    Brussels, Belgique Odyssee Field Service Temps plein

    **WHO is Odyssee Field Service** We are a fast growing SAAS company. Founded in 2008 by a dynamic Odyssee team with big dreams, Odyssee Field Service quickly became a premium cloud based field service management solution. Our software platform is a 360° field service management solution that offers companies one central hub where they can create, plan,...

  • Service Manager

    Il y a 2 mois


    Brussels, Belgique Community Consulting Temps plein

    The Service Manager role belongs Relationship Management team and reports directly to the Head of Relationship Management. The Service Manager is responsible for quality, availability, performance and evolution of the technical service. In this role he or she acts as the prime customer contact for all services-related enquiries. The Service Manager has...

  • Service Manager

    il y a 18 heures


    Brussels, Belgique Community Consulting Temps plein

    The Service Manager role belongs Relationship Management team and reports directly to the Head of Relationship Management. The Service Manager is responsible for quality, availability, performance and evolution of the technical service. In this role he or she acts as the prime customer contact for all services-related enquiries. The Service Manager has...


  • Brussels, Belgique Odyssee Field Service Temps plein

    Dive into a world of innovation with our flourishing SaaS company, Odyssee Field Service. We're currently scouting for a visionary Digital Marketing Manager to lead our online efforts and fuel our global growth. You'll shape our digital narrative, bringing our SaaS products and services to life, touching lives across continents. **The Impact You Will...

  • Digital Marketing Manager

    il y a 1 semaine


    Brussels, Belgique Odyssee Field Service Temps plein

    Dive into a world of innovation with our flourishing SaaS company, Odyssee Field Service. We're currently scouting for a visionary Digital Marketing Manager to lead our online efforts and fuel our global growth. You'll shape our digital narrative, bringing our SaaS products and services to life, touching lives across continents. **The Impact You Will...

  • Service Manager

    il y a 3 semaines


    Brussels, Belgique EUROPEAN DYNAMICS Temps plein

    **Your tasks** - Report on the service status (SLA, actions, risks, issues, decisions, changes, etc.); - Produce and/or review documents; - Provide support on the design, development and administration of the IT Asset Management program; - Respond to requests from other stakeholders for specific IT Hardware/Software Asset management data; - Maintain and/or...

  • Service Manager

    il y a 2 semaines


    Brussels, Belgique Kalytech Consulting Temps plein

    March 30, 2023 - Brussels- FR/NL + good EN- #JOB1789**Summary**: - Based in the center of Brussels, our client is a telecom and ICT services provider for the Region of Brussels. The organisation develops, delivers and manages services and regional projects for all its customers. As main asset, Our client owns more than 400km optical cables on the Region and...

  • Service Manager

    il y a 2 semaines


    Brussels, Belgique EUROPEAN DYNAMICS Temps plein

    **Your tasks** - Help Desk and service support organisation improvements in the context of SLA service standards; - Support the client’s transition towards the ITIL 4’s best practices; - Monitor licenses use and their renewal, take corrective actions when necessary; - Provide support on the design, development, and administration of the IT Asset...

  • Service Manager

    Il y a 2 mois


    Brussels, Belgique Gentis Recruitment Temps plein

    La société, partenaire technologique d'énormément d'institutions est à la recherche de sa/son **Service Manager **pour tous les services IT / Opérateurs internes et externes. **DESCRIPTION DE LA FONCTION**: - Responsable 360° de la Qualité du Service et Satisfaction Clients des services et solutions internes/externes - Collaborer avec l'Account...

  • Service Manager

    il y a 4 semaines


    Brussels, Belgique Prosper-IT Temps plein

    Regio Brussel Type Hybrid Contract Freelance Posted on: May 28, 2024 **About the company**: Our client is helping to implement the digital transformation of one of the Belgian governmental organisations. Digitising processes and offering innovative solutions, they will always focus on the end user. The work done has a tangible impact on thousands of...

  • Service Manager

    il y a 18 heures


    Brussels, Belgique Prosper-IT Temps plein

    Regio Brussel Type Hybrid Contract Freelance Posted on: May 28, 2024 **About the company**: Our client is helping to implement the digital transformation of one of the Belgian governmental organisations. Digitising processes and offering innovative solutions, they will always focus on the end user. The work done has a tangible impact on thousands of...

  • Digital Marketing Manager

    il y a 2 semaines


    Brussels, Belgique Odyssee Field Service Temps plein

    We are seeking a highly skilled and motivated Digital Marketing Manager to join our SaaS (Software as a Service) company. As a Digital Marketing Manager, you will be responsible for developing and executing effective digital marketing strategies to drive brand awareness, lead generation, and customer acquisition. You will play a key role in promoting our...

  • Service Manager

    Il y a 2 mois


    Brussels, Belgique EUROPEAN DYNAMICS Temps plein

    **Your tasks** - Report on the service status (SLA, actions, risks, issues, decisions, changes, etc.); - Provide support on the design, development and administration of the IT Asset Management program; - Respond to requests from other stakeholders for specific IT Hardware/Software Asset management data; - Maintain and/or contribute to the procedures and...

  • Service Manager

    Il y a 2 mois


    Brussels, Belgique Infinity Quest IT Services Temps plein

    **Requirements** - University degree in IT combined with 7 years of IT professional experience; - Experience in service management as well as service management tools - and methodologies; - Experience of large scale service support, service delivery and business continuity; - Good knowledge of ITIL, CMMI, SLA, OLA, SMT; - Ability to produce minutes, notes,...

  • Service manager

    il y a 3 semaines


    Brussels, Belgique Heidelberg Benelux Bvba Temps plein

    Heidelberg Benelux is een onderdeel van de Heidelberg groep, en verkoopt printoplossingen in de grafische markt in de Benelux. We verkopen niet alleen machines, maar we leveren ook alle bijkomende diensten, onderdelen, verbruiksgoederen, software en training gedurende de hele levensloop van een machine. Heidelberg Benelux realiseert met zijn 160 medewerkers...