Customer Operations
il y a 3 semaines
Customer Operations / Service Manager
L'objectif de ceposte de Customer Operations / Service Manager est assurerle suivi du client au quotidien, en tant que premier interlocuteur de celui-ci.Développer, conseiller et consolider la clientèle (clients clés), une fois lecontrat conclu par le Major Account/(Senior) Key Account Manager. Faire officed’intermédiaire entre les clients et IMX, le but étant de conserver laclientèle et ce faisant, d’atteindre les objectifs de vente prévisionnels.Utiliser sa connaissance approfondie de l’activité du client pour s’engagerdans une démarche proactive d’identification des opportunités et de création desolutions à valeur ajoutée. Engager le processus de vente en transmettant cesopportunités et ces solutions au Major Account/(Senior) Key Account Manager.
Fonction etresponsabilités
Intégrer de nouveaux clients e-commerce de A à Z. Assurer un contact principal avec les clients. Coordination avec les parties internes (Opérations, réseau, produit, IT, service client) pour une intégration réussie. Surveiller étroitement les performances lors du démarrage du client. Examiner les processus actuels et proposer des améliorations si nécessaire. Suivi des projets impactant le client (livraisons impossibles, renouvellements, retours, etc.). Résolution des plaintes clients liées à des problèmes structurels. Consolidation des plaintes répétitives et analyses de cause profonde pour des propositions d'optimisation.Profil
Il va de soi quevous possédez de solides compétences commerciales et que vous apportez de ladétermination, de l'enthousiasme, de l'énergie et une attitude positive àl'équipe. Nous aimerions mettre en avant les éléments suivants :
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Customer Operations
il y a 4 semaines
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il y a 4 semaines
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il y a 3 semaines
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il y a 4 semaines
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il y a 4 jours
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il y a 3 semaines
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