C003620 CSU Brussels Technican

il y a 3 semaines


Brussels, Belgique EMW, Inc. Temps plein

Deadline Date: Thursday 20 June 2024

Requirement: CSU Brussels Technican (Service Desk)

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 1 August 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

  • First Contact Resolution (1st line resolution)
  • Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to): Laptops and desktops: VPN connectivity, Microsoft products, Business Applications; Mobile devices (phones & tables): MDM platforms, work environment applications, enrolment and configuration of devices; User Access Management
  • Management of Service Management tickets:  Incident Management; Service Request Management
  • Coordinates and conducts work to meet quality targets
  • Able to work with limited supervision
  • Perform other duties as may be required

Requirements

Skill, Knowledge & Experience:

  • The candidate must have a currently active NATO SECRET security clearance
  • Mandatory previous IT Service Desk experience (1st level support)
  • Mandatory previous experience in NATO environments, preferably in NATO HQ Brussels
  • Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
  • Extensive knowledge of Microsoft applications and OS
  • Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
  • Extensive knowledge of VPN software and VPN troubleshooting
  • Minimal Mobile Device Management (MDM) knowledge required
  • Language Skills – NATO HQ official languages are English and French. Required is: A thorough knowledge of one of the two NATO HQ official languages, both written and spoken; A good working knowledge (spoken) of the other NATO official language

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