Csu Brussels itsm Administrator

il y a 3 semaines


Brussels, Belgique Vector Synergy Temps plein

**Location**:
Brussels, Belgium

**Security Clearance**:
NATO Secret

**Reference No**:
SC2023-002837 / Brussels

**Skills, knowledge, experience required**:

- At least 3 years of experience in IT Service Management based on BMC ITSM Suite, BMC Service Request Management and BMC Smart Reporting;
- Experience and certification in IT Service Management (i.e. ITIL V3 or V4);
- System Management knowledge of Windows and Linux Operating Systems;
- Advanced skills in MS Office Suite (Word, Excel, Outlook, PowerPoint);
- Upholding ethics and values, demonstrating integrity in diverse teams;
- Ability to accept organizational and individual responsibilities towards the goals of NCIA;
- Ability to establish good relationships with colleagues and customers at all levels;
- Results and customer-oriented personality, consistently achieving the branch goals;
- Acceptance of demanding goals with enthusiasm and work hard to achieve them;
- A thorough knowledge of English language (most of the work of the NCI Agency is conducted in English language).

**Desirable**:

- BMC Certification in IT Service Management based on BMC ITSM Suite, BMC Service Request Management and BMC Smart Reporting;
- Prior experience and references of working in an international environment comprising both military and civilian elements;
- Some knowledge in MS SQL Database administration, performance management, data modelling and data representation;
- Experience in large IT infrastructure (data centres, networking, security, end user devices) implementation projects.

**Duties/role**:

- Providing services under the direction of the Section head;
- Providing Level 1 (First Line) and Level 2 (SME) Support of the ITSM Applications. Working as assignee and coordinator of the SMC Support Group tickets in accordance with the defined SLA goals;
- Supporting the ITSM Applications by performing health checks, configurations, validating data integrity, IT Service Continuity Management and Recovery;
- Proactively engaging in the Continual Service Improvement of the assigned systems;
- Developing, testing, updating and managing the Service Request Definitions in the Service Request Portal;
- Creating and maintaining the necessary ITSM reports;
- Performing other duties as may be required.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,


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