Network Voice Specialist
Il y a 6 mois
**Working Location**:Brussels, Belgium
- **Security Clearance**:NATO Secret
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience**:
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
- 3+ year experience in a similar position
- 3+ year experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft SFB
- Experience with Voice SBC systems
- A good knowledge of protocols and standards utilized in VoIP and SFB; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards
- Experience in utilizing SFB and SBC toolkits for troubleshooting purposes
- Experience with device monitoring tools such as Microsoft SCOM, ZABBIX and provide reporting and identifying devices that aren't functioning properly
- Experience with O&M of PABX systems
- Experience with Polycom provisioning systems and Polycom phones
Experience with Microsoft PowerShell
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**Desirable Qualifications/Experience**:
- Knowledge and experience with Alcatel PABX systems
- Knowledge and experience with AudioCodes SBCs
- Experience with Active Directory, GPOs and PKI certificates
- ITIL certificate
- Prior experience of working in an international environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization
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**DUTIES/ROLE**:
- Provides first and second line voice support to the Service Centre
- Performs diagnoses and resolve voice incidents and problems
- Monitors voice systems and proactively reports and resolves potential voice issues
- Performs software patching of Skype For Business (SFB) and Session Border Controller systems (SBC)
- Works outside office hours or on weekends as required
- Seeks recommendations from his/ her superiors for technical solutions
- Maintains liaison with other CSU internal units, Service Lines and other technical organizations
- Creates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems
- Assists with and implements assigned project work packages
- Works with limited supervision
- Coordinates and conducts own work to meet quality targets
- Performs other duties as may be required
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