customer retention strategy lead

Bolt, Belgium's first energy platform, is seeking a Customer Care Lead to own the Care team's performance across NL and FR. You will shape how we deliver service, set metrics, and drive scalability with data-driven decisions.As a member of the Leadership team, you defend these choices, manage 20-person teams, and partner with cross-functional colleagues. The...

OXIDA zoekt een ervaren logistiek specialist die de internationale logistieke strategie aanstuurt en zorgt voor foutloze transporten en douaneprocessen in Europa en wereldwijd. Je combineert het overzicht van een Logistics Manager met de precisie van een Customs Specialist en bepaalt de koers, onderhandelt met logistieke partners en borgt compliance in...

About the roleOur client is a leading international consumer organisation that helps millions of people make informed decisions, understand their rights and get fair value from the products and services they use. As customer expectations become increasingly digital, they are building more personalised, accessible and responsive experiences across every...

Prophix is seeking a Director, Customer Success to lead a global team of CS Managers, Team Leads, and CSRs. You will own retention and growth targets and shape the global CS strategy, partnering with executives to ensure lasting value for customers.This role emphasizes collaboration across Product, Professional Services, Sales, and Revenue Operations,...

Materialise Software is seeking a strategic, hands-on Global Customer Support Lead to shape and scale a truly global support organization. You will design a 24/7 follow-the-sun model for NA, EMEA, and APAC, and align support strategy with product growth and customer needs.You will oversee operations, drive key metrics, and partner with product, engineering,...

Materialise Software is seeking a strategic, hands-on Global Customer Support Lead to shape and scale a truly global support organization. You will design a 24/7 follow-the-sun model for NA, EMEA, and APAC, and align support strategy with product growth and customer needs.You will oversee operations, drive key metrics, and partner with product, engineering,...

About the roleOur client is a leading international consumer organisation that helps millions of people make informed decisions, understand their rights and get fair value from the products and services they use. As customer expectations become increasingly digital, they are building more personalised, accessible and responsive experiences across every...

Semactic provides SEO and GEO software solutions with personalized support to help digital teams improve online visibility and manage SEO projects effectively. As a Customer Success Lead at Semactic, you will structure and lead the customer success function, manage a team of CSMs, oversee strategic accounts, and drive client satisfaction, retention, and...

Semactic provides SEO and GEO software solutions with personalized support to help digital teams improve online visibility and manage SEO projects effectively. As a Customer Success Lead at Semactic, you will structure and lead the customer success function, manage a team of CSMs, oversee strategic accounts, and drive client satisfaction, retention, and...

Kyndryl Luxembourg S.a.r.l. is hiring a Customer Experience Leader to shape product and service experiences by translating human insights into actionable strategies.You will drive experience-driven problem-solving from discovery to execution, ensuring user needs are understood, prioritized, and embedded in future solutions. You will balance research,...

Just Eat Takeaway.com Belgium seeks a Head of Delivery to steer strategy and network optimization. You will lead a high-performing logistics team and collaborate with global analytics and commercial partners to deliver reliable, scalable delivery services.You will maximize customer and partner value through data-driven decisions, drive cost efficiency,...

BDO Belgium is seeking a Manager Strategy & Transformation – Lending to guide banks and financial institutions through lending process optimisation, strategy, and digital transformation in a hands-on, client-focused environment.You will lead cross-functional projects, shape transformation roadmaps, enhance customer journeys, and translate business needs...

Thales Belgium is seeking an experienced Obsolescence Manager for the Tubize site. You will design and deploy an obsolescence management framework aligned with project strategy and customer needs, and lead cross-functional teams to ensure sustainable products.The role focuses on defining policies, managing risks, and continuously improving obsolescence plans...

Ansell is seeking a Sr Manager EMEA Advocacy & Regulatory Intelligence in Brussels, Belgium to lead regulatory intelligence, advocacy, and strategy across the EMEA region. The role partners with global leadership to translate regulations into actionable plans and shape market access.You will drive external engagement with authorities and industry bodies,...

Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life. About Battery Materials Solutions Umicore’s battery materials solutions are delivering the...

Médiane Benelux: Career Booster! Since 2017, and with over 35 years of experience in France and Italy, Médiane Benelux is an engineering company specializing in software, electronics, and cybersecurity across key sectors such as Railways, Automotive, Energy, Medical, Aerospace, Space, Telecoms, Industry, and Defense. What we offer IT consulting and...

Semactic, based in Belgium with hybrid work flexibility, is seeking a Senior Customer Success Lead to structure and lead our customer success function. You will manage a team of CSMs, oversee strategic accounts, and drive client satisfaction, retention, and growth across SEO and GEO offerings.You will collaborate with founders, product, and sales teams to...

Accenture Song in Belgium is seeking a Customer Advisory Consultant to shape client agendas, deliver data-driven insights and lead workstreams across strategic initiatives. You will work within a multidisciplinary team to craft actionable, data-driven recommendations and help our clients realize value through improved customer experiences.You will coach...

AI Strategy & Use Case Lead | Consulting | Brussels | Projective Group Do you have the vision and expertise to help financial institutions translate AI enthusiasm into tangible business outcomes while shaping the responsible adoption of AI and GenAI across banks and insurers? Join our AI Competence Centre and work on influential projects for clients such as...

Axis Group is seeking a Senior Insurance Governance Lead to shape the European insurance strategy and oversee governance across products, underwriting, claims and distribution. You will collaborate with an international leadership team to ensure regulatory compliance, strong customer outcomes and sustainable growth.The role emphasizes strategic oversight...