service level manager

Nextlink is looking for an experienced Service Level Manager to oversee end-to-end IT service delivery performance and ensure services consistently meet agreed service-level commitments. The successful candidate will coordinate multiple service delivery entities, support the development and negotiation of Service Level Agreements, establish meaningful Key...

Nivelles, Belgium | Posted on 10/20/2026 Ensure effective end-to-end service-level management by coordinating service delivery stakeholders, maintaining the KPI catalogue, supporting SLA development, monitoring service performance and translating reporting requirements into technically actionable specifications for automation. Job Description Nextlink is...

A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 10+ years of relevant experience in the following areas Sound knowledge and provable experience with KPIs, KQIs Provable experience on designing and facilitating the implementation of Dashboards Sound knowledge and wide-experience with KPIs & KQIs and formal...

Nivelles, Belgium | Posted on 10/20/2026 Ensure effective end-to-end service-level management by coordinating service delivery stakeholders, maintaining the KPI catalogue, supporting SLA development, monitoring service performance and translating reporting requirements into technically actionable specifications for automation. Job Description Nextlink is...

A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experienceSound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processesSound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle...

Braine-l'Alleud, Belgium | Posted on 19/10/2026McBride International is a European-based management consulting, IT, and Command, Control, Communication, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) firm. We provide professional services focusing on strategy development and execution, IT transformation, business process improvement,...

Job DescriptionNextlink is looking for an experienced Service Level Manager to oversee end-to-end IT service delivery performance and ensure services consistently meet agreed service-level commitments. The successful candidate will coordinate multiple service delivery entities, support the development and negotiation of Service Level Agreements, establish...

EMW, Inc. is seeking a Service Level Manager to oversee end-to-end service delivery, engage with Service Delivery Managers and customers, and drive SLA negotiations with a focus on KPI development and reporting. The role requires NATO SECRET clearance, a relevant degree, and ITIL certification.On-site work in BE is expected, with 100% time on-site. The...

EMW is seeking a Service Level Manager in Belgium to oversee end-to-end service delivery and ensure value across the organization. The role requires active NATO SECRET clearance and an ITIL-certified background.You will coordinate with Service Delivery Managers, customers, and data analysts to negotiate SLAs, develop KPIs, and ensure KPI reporting accuracy....

ENTICO ICT in Brussels seeks a Service Level Manager to act as a trusted advisor within the Service Management team, representing the delivery organization to customers and suppliers, and ensuring mature, reliable, secure and compliant services throughout their lifecycle.The role reports to the Chapter Lead and collaborates with CoE Sourcing, OpRes,...

Duties/role:A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experience ;Sound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle approach;S ound knowledge of Service Design, Transition and Operation processes with proved experience on one of...

Nextlink is seeking an experienced Service Level Manager to oversee end-to-end IT service delivery performance in a security-sensitive Belgian environment. You will coordinate multiple delivery entities, support SLA development, and establish meaningful KPIs with robust reporting capabilities.The role requires ITIL knowledge, strong governance and...

Place: Brussels (Marnix) Fixed days: Monday and Tuesday on site (50%)The Service Level Manager acts as a trusted advisor in service management related matters, representing the service delivery organization towards its customers and suppliers, while advising and supporting the (IT) (Area) Lead(s)(s) and the delivery organization in providing mature, reliant,...

Submitted candidates were found not compliant due to the following: The candidate doesn't meet the major SLM requirements such as proven track of SLM experience - no hands-on experience in negotiations and reporting. The candidate doesn't meet dedicated SLM experience. The candidate has been interviewed but his responses lacked knowledge of basic concepts...

Submitted candidates were found not compliant due to the following: The candidate doesn't meet the major SLM requirements such as proven track of SLM experience - no hands-on experience in negotiations and reporting. The candidate doesn't meet dedicated SLM experience. The candidate has been interviewed but his responses lacked knowledge of basic concepts...

Submitted candidates were found not compliant due to the following: The candidate doesn't meet the major SLM requirements such as proven track of SLM experience - no hands-on experience in negotiations and reporting. The candidate doesn't meet dedicated SLM experience. The candidate has been interviewed but his responses lacked knowledge of basic concepts...

Brevco Services is seeking a Service Delivery professional to monitor end-to-end service delivery, ensuring engagement across delivery entities and value realization. The role requires coordinating with SDMs, customers, and data analysts while driving SLA discussions and KPI reporting.The successful candidate will manage KPI catalogs, promote cross-team...

Submitted candidates were found not compliant due to the following: The candidate doesn't meet the major SLM requirements such as proven track of SLM experience - no hands-on experience in negotiations and reporting. The candidate doesn't meet dedicated SLM experience. The candidate has been interviewed but his responses lacked knowledge of basic concepts...

Service levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure every...

Service levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure every...