Problem Change Manager
il y a 4 semaines
Notre partenaire, qui est situé à Bruxelles, est à la recherche du leur nouveau Problem / Change Manager motivé et prêt pour un nouveau challenge.
Une personne avec une expérience hands-on et prêt a coordonner.
Change and Release Coordinator
Vous gérez les demandes de changement liées à l'infrastructure et aux applications informatiques.
Vous planifiez les changements, en évaluez l'impact et définissez leur stratégie d'implémentation.
Vous coordonnez les différents départements concernés et veillez au respect des procédures et des délais.
Vous assurez une communication claire avec les utilisateurs et les équipes techniques sur les modifications à venir.
Vous supervisez la transition des logiciels depuis le développement jusqu'à la production.
Problem Manager
Vous suivez les problèmes en collaboration avec les équipes pour qu'ils soient résolus dans les délais.
Vous gérez une base de données interne des problèmes et solutions, et analysez régulièrement les données pour détecter les problèmes récurrents.
Vous identifiez les causes des problèmes et travaillez avec les équipes de support ou les fournisseurs externes pour trouver des solutions définitives.
COMPÉTENCES REQUISES
Bonne connaissance du matériel, des réseaux, et de la gestion dans un environnement Windows.
Connaissance des produits Microsoft et des solutions de sécurité pour Windows.
Bilingue (FR-NL) avec une base en anglais.
À jour sur les nouvelles technologies.
VOTRE PROFIL
Diplôme de niveau Bachelor ou expérience équivalente.
Capacité à travailler de manière autonome, à s'adapter et à apprendre rapidement.
Vous êtes créatif(ve), aimez les défis, et êtes flexible et attentif(ve) aux détails.
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