People Services Advisor, null

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

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Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Operational people service delivery to all Arcadians, providing local expertise, advice, proactive solutions, and quality support through appropriate people frameworks, policies, and procedures.

Reports directly to the People Services Manager or Director.

Act as a trusted advisor & member of the People Services Team

As a member of the Local People Service team, the People Advisor will establish trusted relationships with employees & line managers and provide front-line advisory support on people initiatives, programs, or challenges. They will also collaborate with the business partner community and broader people services teams to support the total employee experience within a geographic area. The role will work closely with the People Services Director to support an inclusive high-performing organization, in line with the strategic people and culture direction.

In more detail, the People Services Advisor will:

  1. Proactively ensure compliance with Arcadis Policy and relevant Employment Legislation, providing accurate and timely advice to the business.
  2. Manage requests through People Assist (HR Case Management/ Service Request System), ensuring that progress is tracked within the Service Request to ensure seamless, well-documented case management, and ensuring appropriate resolutions are provided to employees and line managers.
  3. Refer/escalate requests to Business Partners or Global Centres of Excellence, as appropriate.
  4. Coordinate People Services operational tasks associated with Mobility e.g.: International Transfers, Visa Applications, Visa Renewals, Permanent Residency applications, and regulatory monitoring processes.
  5. Validate recruitment offers in collaboration with Line Managers to ensure internal equity.
  6. Proactively drive Your Voice engagement, ensuring focus from Line Managers and supporting action implementation.
  7. Support Line Management with Talent Inventory assessments and completion of Talent development actions (level 9 and below) and support People Business Partners with the same (level 10 and above).
  8. Liaise with internal service providers and stakeholders e.g., Payroll, Talent Acquisition, and Global People Shared Services to ensure seamless operational delivery to the business.
  9. Facilitate new starter inductions.
  10. Assist with the cyclical and operational People needs of the business e.g., recruitment, and promotions, with full responsibility for operational aspects of People Services and supporting People Business Partners in operational aspects of People Services.
  11. Support changes in new systems/ ways of working initiatives.
  12. Support regionally specific initiatives.
General
  1. Responsible for delivering proactive, timely, and high-quality service.
  2. The role holder will be expected to work across different Global Business Areas, where required.
  3. The People Advisor will work collaboratively within the People Operating model to support the wider business.
  4. Play a key role in the local People Services network and take an active role on group-wide People projects as needed.
  5. Role Model the Arcadis Way.
  6. Act as a visible steward of health and safety and ensure familiarity and compliance with Health and Safety regulations and guidelines.
Key Shared Accountabilities:
  1. Provide advisory services in support of strategic People programs (e.g. Talent Management, Performance & Reward, and Diversity, Inclusion & Belonging), incorporating our cultural pillars (Sustainability, Inclusion, Accountability, and Human centricity).
  2. Establish trusted relationships with the employees & line managers.
  3. Provide front-line advisory on people initiatives and programs with a strategic people or business impact.
  4. Collaborate with multi-disciplinary teams to co-create, develop, and support people solutions.
Qualifications & Experience:

The candidate should have an academic degree (preferably in human resources) and a minimum of 5 years of progressive (human resources) experience. They should have broad experience and understand the complexity of leading people issues. Further, the candidate should have experience with diverse and complex matrix businesses and familiarity working within a People Shared Services & Centers of Excellence model.

  1. Excellent communication skills and ability to build solid working relationships.
  2. Excellent attention to detail.
  3. Experience in managing/supporting People projects.
  4. Capacity to understand how people issues impact the business and how People Services can create value for the organization.
  5. Demonstrates integrity in all business interactions and honors personal commitments.
  6. Ability to provide both verbal and written information clearly, succinctly, and persuasively, as well as the ability to influence others.
  7. Strong organization skills are important, as well as strong attention to detail, an ability to multitask and see work through to full implementation.
  8. Ability to build key relationships and reach agreements and consensus despite differing goals and priorities.
  9. Demonstrates a proactive approach.
  10. Ability to adapt to a changing environment.
  11. Ability to use research methods effectively, including data collection, diagnostic, and analytical skills.
  12. Good working knowledge of employment laws and practices.
  13. Experience in people data systems and processes.
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