Manager IT support team – international context – Sustainability sector
il y a 4 semaines
About the Company Our client is a global organization that supports businesses worldwide with insight and analysis that help them respond effectively to environmental and social expectations. Their work enables organizations to operate responsibly and contribute to a more sustainable future. With headquarters in the center of Brussels, they are strengthening their internal Corporate IT Operations to support a growing international workforce. The Role The Corporate IT Operations Manager leads a distributed team of six IT support engineers located across Europe and North America. The role focuses heavily on people leadership, operational structure, and continuous improvement. The manager will refine processes, establish KPIs, enhance or redesign ITIL practices, and elevate team performance. Approximately 15% of the role includes hands-on technical work to ensure on-site support in Brussels when required. Key Responsibilities Team Leadership · Define objectives, roles, and priorities for the IT Operations team. · Remove operational blockers and support decision-making. · Conduct regular one-to-one meetings, performance reviews, and development planning. · Foster a culture of accountability, learning, and high-quality problem solving. · Balance operational workload with project commitments. Operational Management · Oversee reliable delivery of internal IT services across multiple offices. · Implement and monitor KPIs, SLAs, and performance metrics. · Develop and maintain the IT Operations roadmap. · Strengthen or redesign ITIL processes including incident, change, and knowledge management. · Maintain clear documentation and operational procedures. Technical and Architectural Oversight · Define and evolve IT Operations services and architecture. · Ensure systems remain secure, resilient, and up to date. · Support continuity planning, including backup and disaster recovery. · Remain informed on emerging technologies and propose improvements. · Perform limited hands-on technical support when on-site presence in Brussels is required. Stakeholder and Vendor Management · Align IT operations with business priorities through close stakeholder engagement. · Communicate progress, risks, and timelines to leadership. · Manage vendors, evaluate solutions, and negotiate agreements. · Ensure adherence to internal security standards and external requirements. Profile Requirements · Minimum 3-5 years of IT management experience, ideally across multiple locations. · Strong leadership and coaching capabilities. · Technical background with Microsoft Azure tools (Intune, Exchange, SharePoint, Identity, Teams, O365). · Experience with ITIL, Agile methodologies, Jira and Confluence. · Ability to work on-site in Brussels nearly full time. · Proactive and improvement-oriented mindset. · Fluent English; additional languages are an asset. What Is Offered · A leadership role with significant impact on internal IT operations. · An opportunity to modernize IT processes with an open mandate. · A mission-driven environment focused on corporate responsibility. · Generous leave allocation and competitive benefits.
-
Manager IT Support Team
il y a 3 semaines
Brussels, Belgique iStorm Temps pleinOrganisation and department description Our client is a global organization that supports businesses worldwide with insight and analysis that help them respond effectively to environmental and social expectations. Their work enables organizations to operate responsibly and contribute to a more sustainable future. With headquarters in the center of Brussels,...
-
Senior Manager Social
il y a 2 semaines
Brussels, Belgique Axis Communications Temps pleinSenior Manager Social & Governance Sustainability page is loaded - We are seeking our future _**_Senior Manager Social & Governance Sustainability_**_ to drive Aliaxis’ reporting & compliance with the new sustainability directives and address social & governance performance globally._ - If you already have experience in ESG reporting or are passionate...
-
Sustainability Manager Insurance
il y a 2 semaines
Brussels, Belgique Linkrs Temps pleinWe are seeking ambitious professionals with a keen interest and a proven track record in insurance. As an expert in sustainability, you will support insurance companies in developing their sustainability transition plans for the short, medium, and long term. This includes defining their sustainability ambitions, advising on the establishment of strong...
-
IT Support
il y a 2 semaines
Brussels, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions.Title - Senior IT Helpdesk OfficerLanguage - Dutch or French (Nice to have), English (Professional working proficiency)Location - BelgiumDuration - 12 monthsWorkplace type - Fully RemoteExperience - 9 yearsJob Description:Task title: IT SupportPO number:Location:Brussels, ParisRemote location possible (this overrules the...
-
Head of Aviation Sustainability
il y a 4 jours
Brussels, Belgique WhatJobs Temps pleinField(s) of expertise: Aerospace Engineering Project and Service Management Job type: Contract Education: Bachelor Deadline: Closed About this job Within the Directorate European Civil-Military Aviation, the Environment Service is responsible for leading and managing the Agency’s activities towards the EU and its agencies, ICAO, States and other...
-
Specialists in Private Sector Development
il y a 4 jours
Brussels, Belgique NTU International AS Temps pleinSpecialists in Private Sector Development (Cat. I, Cat. II, Cat. III)NTU International is preparing a proposal for the project "Cooperation Facility for the Philippines – Procurement of Technical Assistance to the Delegation of the European Union to the Philippines."In this context, NTU International is establishing a pool of qualified Non-Key Experts...
-
Specialists in Private Sector Development
il y a 2 jours
Brussels, Belgique NTU International AS Temps pleinSpecialists in Private Sector Development (Cat. I, Cat. II, Cat. III)NTU International is preparing a proposal for the project "Cooperation Facility for the Philippines – Procurement of Technical Assistance to the Delegation of the European Union to the Philippines."In this context, NTU International is establishing a pool of qualified Non-Key Experts...
-
IT Support Officer
il y a 2 semaines
Brussels, Belgique HNM Solutions Temps plein**Job ID: HNMJD929**: **Role: IT Support Officer** **Location: Brussels, Belgium.** **Language: French, English.** **Required Skills**: **you will work in the "Helpdesk" team. In this context, your responsibilities as** **IT Support Officer are to**: - Provide Level 1 and 2 support by responding to technical incidents by responding to incidents and business...
-
IT Support
il y a 2 semaines
Brussels, Belgique Expleo Temps pleinOverview: IT Support We are looking for a bold and reliable **IT Support** to join our Expleo Belgium community for a challenging project within the banking industry! **What does it look like to be a DevOps Engineer at** **Expleo** **?** As an IT Support, you will provide technical support to maintain both hardware and software and other peripheral...
-
IT Support Team Lead
il y a 4 jours
Brussels, Belgique Hemmersbach Temps pleinRole:Lead and manage a team, ensuring efficient resource allocation, fostering team collaboration, and driving team performance through effective leadership and supportProvide technical guidance and mentor team members while assisting them with technical issues and challengesFacilitate communication and collaboration within the team as well as managing...
