Quality & Support Specialist
il y a 3 semaines
The quality & Support Specialist plays a crucial role in making sure that the Customer Experience team provides the best service to our customers. Through data analyses, education and intensive collaboration with the teams, you identify and action on opportunities that will support our teams and therefore our customers. Are you ready to take the continuous improvement within Customer Experience to the next level? What will you do in this role? You strive for an outstanding and differentiated experience during every step of the customer journey. Your insights and support are valuable for both team coaches and managers. You play an active role in implementation of new processes, procedures, systems and methodologies, needed to heighten (cost) efficiency, customer experience and profit.Based on the input of the NPS results and call & case monitoring you are able to identify the improvement needs, either for coaching and/or training or for (cross functional) process improvements. Your support in resource planning, analyses and reporting helps to steer the customer experience department in the right direction. You develop training programs, training materials, guidelines and presentations for our customer care agents and agents of our dedicated helpdesk, in collaboration with team Talent.What do we have to offer you? A growing and dynamic company The opportunity to make a difference in a professional and international environment An enthusiastic team where everyone wants to move forward Permanent contract, start as soon as possible Flexible working hours and working from home possible Group and hospitalisation insurance Company car with fuel card/charge card Laptop and smartphone (with subscription) Meal vouchers of €8What do we expect from you? You have a proven track record in process- and project management and optimization, ideally in customer care or the logistic sector. You are a strong communicator with impact, persuasion and a client centered approach. Passionate about supporting and educating others.Analytical and data driven mindset. Ownership, taking initiative and focused on improvement. Strong organizational skills and highly accurate. Fluency in English and Dutch or French is an absolute must.
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Quality & Support Specialist
il y a 3 semaines
Vilvoorde, Belgique DPD (Belgium) NVSA Temps pleinThe quality & Support Specialist plays a crucial role in making sure that the Customer Experience team provides the best service to our customers. Through data analyses, education and intensive collaboration with the teams, you identify and action on opportunities that will support our teams and therefore our customers. Are you ready to take the continuous...
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Segment Specialist Construction Machinery
il y a 4 semaines
Vilvoorde, Belgique Komatsu Europe Temps pleinAt Komatsu, we are committed to creating value through manufacturing excellence and technological innovation. As a global leader in the construction and mining equipment industry, Komatsu delivers reliable, sustainable, and high-quality solutions that help our customers build a better future. To support the continued growth of our Africa Division, we are...
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Segment Specialist Construction Machinery
il y a 4 semaines
Vilvoorde, Belgique Komatsu Europe Temps pleinAt Komatsu, we are committed to creating value through manufacturing excellence and technological innovation. As a global leader in the construction and mining equipment industry, Komatsu delivers reliable, sustainable, and high-quality solutions that help our customers build a better future.To support the continued growth of our Africa Division, we are...
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Customer Support Specialist
il y a 9 heures
Vilvoorde, Belgique Corilus Temps pleinVotre Fonction: - L’équipe Customer Support est responsable de la prise en charge des demandes d’assistance téléphoniques et électroniques de l’ensemble de nos clients. En tant que membre de l’équipe vous vous chargez de l’analyse des différentes questions et problèmes rencontrés et du support à l’utilisation des logiciels. Vous gérez...
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Customer Support Specialist
il y a 9 heures
Vilvoorde, Belgique Corilus Temps pleinHet Customer Support team is verantwoordelijk voor de telefonische en elektronische ondersteuning voor al onze klanten. Je staat in voor de analyse van verschillende vragen/problemen en voor de ondersteuning bij het gebruik van de software. Daarnaast stel je diagnoses vast van technische pannes (PC en randapparatuur). Jouw challenge? - Je geeft opleidingen...
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Senior Payroll Specialist
il y a 6 jours
Vilvoorde, Belgique CareerWallet Temps pleinVous cherchez un poste de haut niveau dans un environnement stimulant, multiculturel et en pleine croissance ? Rejoignez un acteur international, actif 24h/24 et 7j/7, au cœur de la chaîne logistique mondiale. En tant que Senior Payroll Specialist, vous serez un maillon clé dans la gestion d'un payroll complexe, dans une entreprise en pleine...
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Digital Marketing Expert
il y a 9 heures
Vilvoorde, Belgique Vinçotte Temps plein**Where you will work**: Vinçotte is the **market leader in Belgium** and offers **objective and advisory services in inspection, certification, conformity assessment and training**. Our team of over 1,500 professionals in Belgium is committed to a safer and more efficient society. Our sector specialists understand the needs of customers perfectly and guide...
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Junior Data Quality Officer
il y a 4 semaines
Vilvoorde, Belgique WhatJobs Temps pleinHet is uw taak om de integriteit van de gegevens die door de dochterondernemingen van de Groep in dit systeem worden ingevoerd, te waarborgen en de nodige correcties aan te brengen. Je bent verantwoordelijk voor het bewaken, controleren en verbeteren van de kwaliteit van de gegevens in het systeem. Je bewaakt en verbetert actief de kwaliteit van de gegevens...
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Digital Marketing Expert
il y a 9 heures
Vilvoorde, Belgique Vinçotte Temps plein**Where will you work**: Vinçotte is the **market leader in Belgium** and offers **objective and advisory services in inspection, certification, conformity assessment and training**. Our team of over 1,500 professionals in Belgium is committed to a safer and more efficient society. Our sector specialists understand the needs of customers perfectly and guide...
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Clinical Supply
il y a 4 jours
Vilvoorde, Belgique Adecco Temps pleinKey Responsibilities :- Coordinate, support, and perform logistical and administrative tasks to support the team - Support daily operations related to study drugs, comparator products, and ancillary materials - Ensure compliance with internal procedures, quality standards, and client requirements- Manage the receipt, ordering, storage, labeling, inventory...
