Multinational Client Executive

il y a 3 semaines

Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

Multinational Client Executive

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks.

Multinational

AIG's Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency.

Role Summary

External broker and client facing role managing an assigned portfolio of Tier 2 Multinational programs working in partnership with product underwriters and distribution. This role supports all major Multinational lines of business.

About the role

What you need to know:

  • Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience.
  • The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
  • Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network.
  • Provide multinational technical expertise to underwriters to ensure a compliant program structure and design.
  • Lead the promotion and adoption of the AIG Multinational End-to-End process.
  • Ensure Multinational service fee discipline by utilizing available tools.
  • Lead and manage the day-to-day service delivery to ensure timely issuance of accurate local policy and invoice documentation.
  • Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants.
  • Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols.
  • Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
  • Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings.

General:

  • Provide multinational subject matter expertise and be an escalation point to support colleagues.
  • Accountable for contributing to the development, qualification, prospecting, and conversion of Multinational targets.
  • Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.
  • Deliver structured internal and external Multinational training as applicable.
What we're looking for:
  • Minimum 5 years commercial insurance experience, preferably client servicing.
  • Strong technical knowledge of complex multinational programs.
  • Client focused with experience working with multinational corporations.
  • Strong written & verbal communication and interpersonal skills.
  • Highly motivated and ability to work autonomously.
  • Ability to handle multiple priorities and meet tight deadlines / SLAs.
  • Ability to clearly articulate ideas and influence outcomes.
  • Collaborative with the ability to build strong relationships with key stakeholders.
A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place. We're proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing.

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