Process Analyst
il y a 6 jours
Process Analyst - Servicing Transformation ProjectA major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving organizational effectiveness.Role PurposeAs a Process Analyst, you will:Assess current processes across the Contact Centre, Middle Office, and Back OfficeIdentify activities directly linked to client interactionRecommend a new team structure aligned with target activities, required skills, and operational needsKey ResponsibilitiesPrepare and facilitate workshops with cross-functional teamsMap, analyze, and redesign end-to-end operational and service processesApply a data-driven approach to extract insights and support transformation decisionsCreate clear, structured documentation for stakeholders and senior leadershipPresent findings and recommendations to Senior ManagementContribute to organizational design and support change management initiativesRequired CompetenciesStrong workshop preparation & facilitation capabilitiesExpertise in process design / process re-engineeringAnalytical, data-driven mindsetExcellent documentation and structuring skillsConfident and clear communication with Senior ManagementExperience in organizational team structure designBackground in Contact Centres, Operations, or financial services is an advantage
-
Process Analyst
il y a 3 semaines
Brussels, Belgique Oliver James Temps pleinSenior Process Analyst - Banking EnvironmentMission: We are looking for an experienced Senior Process Analyst to analyze, design, optimize, and document end-to-end processes within a complex banking environment. The role focuses on improving operational efficiency and supporting data-driven decision-making across business and technical teams.Key...
-
Process Analyst
il y a 1 heure
Brussels, Belgique AMA European Consulting Temps pleinAre you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medior or senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely with...
-
Process Analyst – Contact Centre
il y a 6 jours
Brussels, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation ProjectA major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced Process...
-
Process Analyst – Contact Centre
il y a 4 jours
Brussels, Belgique Innova Solutions Temps pleinProcess Analyst – Servicing Transformation ProjectA major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.We are looking for an experienced...
-
Process Analyst
il y a 6 jours
Brussels, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
-
Information Technology Process Analyst
il y a 4 jours
Brussels, Belgique NEBIRU Temps pleinLooking to start a new challenge as a freelancer? Get in touch now.What you will doAnalyse and document IT processes across incident, change, problem, release and service request flows.Produce clear AS-IS and TO-BE models using BPMN or equivalent.Gather requirements and pain points from operational and technical teams.Identify optimisation opportunities and...
-
Brussels, Belgique Innova Temps pleinProcess Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
-
Business Process Analyst
il y a 2 jours
Brussels, Belgique WhatJobs Temps pleinBekijk onze uitdagende functie als Business Process Analyst . In deze rol ben je verantwoordelijk voor het analyseren van functionele en business vraagstukken binnen de wetgevingsregels. Je werkt samen met business stakeholders en development teams om de scope van middelgrote tot complexe projecten te bepalen. Jouw taken en verantwoordelijkheden: 1. Analyse...
-
Process Analyst
Il y a 60 minutes
Brussels, Belgique AG Insurance Temps plein**Daarom kies je voor AG**: Een werkplek waar je zelf het heft in handen mag nemen. Waar iedereen je aanmoedigt om te tonen wat _jij_ in je mars hebt. En waar je collega’s samen met jou hun schouders zetten onder de **toekomst**. Jij bent een **durver** die de klant écht centraal zet? Tot binnenkort dan, bij AG. **Dit is jouw topjob**: Broker Life...
-
Business Process Analyst
il y a 1 semaine
Brussels, Belgique eXalt Temps pleinSi tu veux être acteur, pas spectateur. Si tu veux apprendre vite, construire vraiment, réussir ensemble. Alors tu es probablement déjà un eXalté.À propos du rôleExalt recherche un Business Analyst orienté Process & Optimisation pour rejoindre nos projets à forte valeur métier, au cœur d’organisations publiques, énergétiques et...
